Stella Chapman
Craig,CO
Summary
Dynamic and results-driven professional with a strong background in food safety and customer service, honed at Safeway. Proven expertise in meat slicing and product presentation, enhancing customer satisfaction through attentive service. Adept at maintaining cleanliness and sanitation, while fostering a collaborative team environment to achieve operational excellence.
Overview
19
19
years of professional experience
Work History
Deli Assistant Manager
Safeway
Steamboat Springs Co
08.2006 - 11.2008
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Representative
Ups Store
Steamboat Springs Co
02.2007 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Line Operator
Andersons
Gulfport, MS
03.2006 - 10.2007
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
- Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
- Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages.
Receptionist Administrator
Alpine Taxi Service
Steamboat Springs Co
01.2005 - 07.2007
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Cna/unit Secretary
The Memorial Hospital
Craig, CO
01.1998 - 11.2004
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Valley View Manor
Craig, CO
02.1999 - 02.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
VNA Family of Services
Craig, CO
01.1997 - 08.1998
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Manager
Kmart Portrait Studio
Craig, CO
05.1990 - 08.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Country Junction Outfitters
Craig, CO
03.1993 - 05.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor - Business And Marketing
Colorado Technical University
Colorado Springs, COAssociate Degree - Healthcare Administration Assistant
Ultimate Medical Academy
Clearwater, FL03.2023
Skills
- Product presentation
- Meat slicing expertise
- Cleanliness and sanitation
- Food safety
- Equipment safety
- Food preparation
- Order taking
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Supervised team of [Number] staff members.
Affiliations
- American Medical Informatics Association
- Project Management Institute
- American Society of Safety Professionals
- American Marketing Association
- Association of Information Technology Professionals
Timeline
Customer Service Representative
Ups Store
02.2007 - 09.2008
Deli Assistant Manager
Safeway
08.2006 - 11.2008
Production Line Operator
Andersons
03.2006 - 10.2007
Receptionist Administrator
Alpine Taxi Service
01.2005 - 07.2007
CNA
Valley View Manor
02.1999 - 02.2001
Cna/unit Secretary
The Memorial Hospital
01.1998 - 11.2004
CNA
VNA Family of Services
01.1997 - 08.1998
Manager
Country Junction Outfitters
03.1993 - 05.1995
Manager
Kmart Portrait Studio
05.1990 - 08.1995
Bachelor - Business And Marketing
Colorado Technical University
Associate Degree - Healthcare Administration Assistant
Ultimate Medical Academy