Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stella Collins

Stella Collins

Orono,Maine

Summary

Throughout my experience in different positions, I have learned the importance of teamwork and the role of an individual. My experience as a Manager at The Jefferson Scoop and as an Ed Tech at The Bridges School taught me the importance of taking a strong role and becoming a leader. In contrast, my experience as a waitress taught me balance and a deep respect for others. My prior jobs and athletics strengthened my time-management skills and allowed me to fulfill my desires stress-free.

Overview

5
5
years of professional experience

Work History

Behavioral Health Professional/ED Technician

United Cerebral Palsy Bridges School
  • Established strong working relationships with community agencies, facilitating collaboration and resource-sharing for comprehensive patient care.
  • Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
  • Assisted clients with goal setting and attainment processes by regularly monitoring progress towards identified objectives.
  • Provided crisis intervention services to de-escalate high-risk situations and ensure patient safety.
  • Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.

Manager

The Jefferson Scoop
04.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Waitress

Penobscot Shores Retirement Community
03.2022 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Bachelor of Science - Political Science

University of Maine
Orono, ME
05.2026

High School Diploma -

Belfast Area High School
Belfast, ME
05.2023

Skills

  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Waitress

Penobscot Shores Retirement Community
03.2022 - 08.2023

Manager

The Jefferson Scoop
04.2019 - Current

Behavioral Health Professional/ED Technician

United Cerebral Palsy Bridges School

Bachelor of Science - Political Science

University of Maine

High School Diploma -

Belfast Area High School

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Stella Collins