Stella Davis
Columbia,SC
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Data Entry OP II- EEMS MAGI
Appleone/scdhhs
07.2022 - 09.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- All while maintaining professional demeanor and communication styles, and courteous Personality, ensuring that communication and interactions is clear, polite, and concise.
- Communicate with customers through phone calls and email correspondence
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Administrative Assistant
Roper Staffing- SC Department Of Mental Health
11.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
Front Desk Receptionist
Roper Staffing – Joseph H Neal Collaborative
03.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
Customer Service Advocate II
Palmetto GBA LLC
04.2018 - 08.2020
- Helped large volume of Providers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing providers concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- tilized medical systems such as: Common Working File, Rumba, Microsoft,
Webchat, Beacon, ESS, EMR, HIMR - Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- promoted tp work from home position.
Customer Service Representative II
Kelly Services
05.2017 - 03.2018
- Handled beneficiary claims
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted to permanent as Customer Service Adv II handling provider calls
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2006
Skills
- Sales
- Customer Inquiries
- Efficient Data Entry
- Data Auditing
- Data Processing
- Workflow Processes
- Data Input
- Updating Client Data
- Patient Charting
- Client Correspondence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Data Entry OP II- EEMS MAGI
Appleone/scdhhs
07.2022 - 09.2022
Administrative Assistant
Roper Staffing- SC Department Of Mental Health
11.2021 - 05.2022
Front Desk Receptionist
Roper Staffing – Joseph H Neal Collaborative
03.2021 - 08.2021
Customer Service Advocate II
Palmetto GBA LLC
04.2018 - 08.2020
Customer Service Representative II
Kelly Services
05.2017 - 03.2018
High School Diploma -
Lower Richland High School
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