Stella Dees
Atlanta,GA
Summary
Outgoing and personable with skills for creating welcoming atmosphere and fostering customer satisfaction. Knowledge of coffee brewing techniques and equipment combines with excellent time management. Capable of enhancing customer experience and driving sales through exceptional service.
Overview
3
3
years of professional experience
Work History
Training Manager
Two Maids
09.2024 - Current
- Promoted to training manager in 3 months attributable to work ethic and exceeding performance expectations
- Trained employees on proper cleaning methods, customer satisfaction, and maintaining OSHA principles
- Developed strong client trust, earning exclusive client requests
Coach
A5 Volleyball Club
07.2024 - Current
- Assists youth volleyball team, fostering teamwork and a positive competitive atmosphere
- Responsible for teaching technique, court skills, and team collaboration
- Building positive self-image and personal growth for each player as they navigate their teenage years
- Created strategic game plans catered towards team strengths and opposing team weaknesses
Barista/Cashier
Sweet Hut Bakery & Cafe
12.2022 - 08.2023
- Demonstrated time efficiency to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Fostered expertise in various brewing techniques, educating customers on seasonal specials and flavor profiles
- Maintained a clean and organized workspace, consistently cleaning all brewing equipment, utensils, and seating areas
Barista Shift Lead
Dunkin Donuts
01.2022 - 11.2022
- Earned shift lead after one month for excellent customer service and quick adaptability
- Ensured a welcoming and friendly atmosphere by greeting and building relationships with customers
- Mentored new hires, sharing knowledge and encouragement to further success of the business
- Managed POS system and ensured proper handling of transactions at end-of-day reconciliations
Education
Licensed Esthetician -
Atlanta Institute of Aesthetics
Dunwoody Park 09-2024
Skills
- Motivational leadership style
- Effective communication
- POS (CAKE, TOAST, Clover)
- Time Management
- Customer Service
- Cleanliness standards
- Espresso preparation
Accomplishments
- Brought my team to place in 16 regional tournaments, having the highest win ratio in the past 14 seasons
- Awarded a 30% raise in two months due to flexible availability and effective team collaboration at Sweet Hut
- Improved company rating from 4.3 to 4.7 in three months at Two Maids Cumming location through consistent quality and tailoring cleaning solutions to meet customer expectations
Timeline
Training Manager
Two Maids
09.2024 - Current
Coach
A5 Volleyball Club
07.2024 - Current
Barista/Cashier
Sweet Hut Bakery & Cafe
12.2022 - 08.2023
Barista Shift Lead
Dunkin Donuts
01.2022 - 11.2022
Licensed Esthetician -
Atlanta Institute of Aesthetics
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