Summary
Overview
Work History
Education
Skills
Certification
BusinessAnalyst
Stella Dulan

Stella Dulan

Harrisonburg,VA

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my time at LifeSpring Pregnancy Center. Skilled in strategic planning and efficient organization, I excel in communication and problem-solving, ensuring operational excellence and compassionate client support. I am seeking the opportunity to apply my skills in a healthcare environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Volunteer

LifeSpring Pregnancy Center
05.2024 - Current
  • Collected client information and entered new clients into the computer system.
  • Answered client phone calls to answer medical questions and schedule appointments for pregnancy tests, STI/STD tests, counseling, and ultrasounds.
  • Reached out to clients to see how LifeSpring could offer support.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported clients with compassion, offering resources to help them in their need.
  • Shadowed sonographers and learned how to take an ultrasound of a pregnant woman.
  • Managed supply donations.
  • Reviewed client files to ensure information was up to date.
  • Took inventory of medical supplies.
  • Researched the cheapest prices for medical supplies.
  • Made scans and copies of important paperwork.
  • Organized paperwork into files.
  • Maintained clean, neat, and operational facilities to serve program needs.

Host

Burton's Grill And Bar
06.2023 - 08.2023
  • Assisted dining room staff with setting and clearing tables during high traffic periods.
  • Greeted guests and gathered information to seat groups
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff

Host

Outback Steakhouse
05.2022 - 08.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.

Volunteer

Sentara Martha Jefferson Hospital
05.2022 - 08.2022
  • Assisted nurses on a med-surg floor.
  • Checked on patients to see if they were running low on supplies.
  • Offered compassion and support to patients in pain.
  • Took inventory of medical supplies.
  • Wrote out patient assignments for nurses and doctors.
  • Organized paperwork.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Learned about a variety of careers in the medical field.

Education

High School Diploma -

The Covenant School
Charlottesville
05.2023

Bachelor of Science - Health Sciences

James Madison University
Harrisonburg
12.2026

Skills

  • Positive Attitude
  • Organized and Efficient
  • Attention to Detail
  • Problem-Solving
  • Friendly and Outgoing
  • Energetic Self-Starter
  • Listening Skills
  • Customer and Service Oriented
  • Reliable and Punctual
  • Excellent Communication Skills
  • Strategic Planning and Scheduling
  • Answering Phone Calls

Certification

First Aid Certified

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Stella Dulan