Stella Estes
Billings,MO
Summary
Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
Evergreen Trans. Services LLC
02.2002 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained relationships with external vendors and suppliers.
Legal Assistant -OfficeManager
Law Office Of Bayly Miller
07.2020 - 01.2022
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Collaborated effectively with multi-disciplinary teams to tackle complex cases, fostering a positive work environment that promoted success.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
Education
Bachelor of Science - Business Management
MSU Denver
05.2004
Associate of Applied Science - Business Management
Arapahoe Community College
Littleton, CO05.2002
Skills
- Customer Retention
- Logistics Oversight
- Contract Management
- Business Planning
- Workflow Optimization
- Organizational Management
- Document Control
- Financial Management
- Logistics Management
- Inventory Management
- Production
- Marketing
- Customer Service
Languages
Russian
Full Professional
Ukrainian
Professional Working
Timeline
Legal Assistant -OfficeManager
Law Office Of Bayly Miller
07.2020 - 01.2022
Operations Manager
Evergreen Trans. Services LLC
02.2002 - Current
Bachelor of Science - Business Management
MSU Denver
Associate of Applied Science - Business Management
Arapahoe Community College
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