Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stella Garcia

Summary

Dedicated and professional, possessing a proactive mindset to quickly identify the best course of action for any scenario. Whether working independently or as part of a team, approaches tasks with a highly organized and confident demeanor. Strong advocate for those in need, committed to providing exceptional service. Thorough team contributor with strong organizational capabilities. Experienced in handling multiple projects simultaneously, ensuring accuracy, prioritizing tasks, and meeting deadlines effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Instacart Employee

Instacart Retail Company
04.2021 - Current
  • Constantly communicated with customers to clarify order details and provide updates
  • Handled payment transactions and ensured accurate billing
  • Resolved customer issues and complaints, providing excellent customer service
  • Built and maintained positive relationships with customers, fostering loyalty and repeat business
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Child Behavioral Support Volunteer

Community Behavioral Support and Training Program
01.2016 - Current
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Facilitated workshops and group sessions, promoting social skills and coping strategies among participants.
  • Promoted mental health awareness through educational presentations and workshops within the community.
  • Improved team efficiency by organizing and maintaining accurate records of volunteer activities and client interactions.

Registered Behavior Technician

Trumpet Behavioral Health/ BlueSprig
01.2025 - 08.2026
  • Implemented individualized behavior intervention plans to build client skills, increase independence, and promote positive behavioral outcomes.
  • Collected and analyzed data to track client progress, inform treatment decisions, and refine intervention strategies as needed.
  • Designed and facilitated engaging, developmentally appropriate activities to support social skills, communication, and adaptive behavior growth.
  • Provided parent and caregiver training to strengthen home implementation of behavioral strategies and increase generalization of skills.
  • Utilized evidence-based reinforcement systems including token economies and behavior contracts to encourage positive behavior change.
  • Applied specialized behavior approaches and intervention techniques to address individual client needs effectively.
  • Anticipated and mitigated maladaptive behaviors using proactive supports and de-escalation techniques to maintain a safe, supportive environment.
  • Managed crisis situations calmly and professionally, adhering to safety protocols and ensuring the well-being of all involved.
  • Delivered empathetic and timely support, fostering trust and rapport with clients through consistent follow-up and active listening.
  • Collaborated with caregivers and community partners to coordinate referrals and ensure continuity of care.
  • Supported special programs and events to enhance client engagement and community involvement.
  • Increased overall client participation and satisfaction by tailoring guidance to individual needs and demonstrating patience and understanding during all interactions.

Cashier/ Stock

Total Wine & More
02.2021 - 08.2021
  • Resolved customer service or billing complaints whether it was in person or through phone
  • Organized and maintained individual departments
  • Delivered exceptional customer service by greeting and serving customers in a timely, friendly manner
  • Removed poor quality, expired items and exchanged them with the same or new product
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Increased sales of promotional items by informing customers about current offers.

Waitress

19th Hole Bar and Grill
02.2019 - 08.2019
  • Greet customers, make them feel comfortable
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Dealt with exchange money
  • Took orders
  • Ran the food to customers
  • Set and cleared tables
  • Helped set the food as an expo
  • Worked as a hostess
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Part Time Security Assistant

XYS Construction
05.2018 - 01.2019
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.
  • Examined doors, windows and gates to verify security.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Responsible for opening office for business daily
  • Greeting and assisting all clients
  • Keeping area clean
  • Provided general staff support
  • Supervised daily staff activities

Personal Assistant

XYS Construction
10.2017 - 10.2017
  • Maintained appropriate filing of personal and professional documentation.
  • Running Business/ Personal Errands
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintaining ongoing files
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Scheduling appointments
  • Translating
  • Managed phone calls emails
  • Collected/ sorted mail
  • Household managements
  • Managed bills
  • Drafted Invoices
  • Prepared monthly billing
  • Compiled budget for owners

Education

High School -

Instituto Sonorense De Educacion
Nogales, Sonorense
06-2019

Skills

  • Active listener
  • Bilingual
  • Multitasking
  • Quick Learner
  • Customer Service
  • Compassionate
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Active listening

Accomplishments

  • Achieve helping children improve their daily life skills by completing one-on-one sessions t teach a specific skills with accuracy and efficiency.

Certification

  • RBT - Registered Behavior Technician

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Trumpet Behavioral Health/ BlueSprig
01.2025 - 08.2026

Instacart Employee

Instacart Retail Company
04.2021 - Current

Cashier/ Stock

Total Wine & More
02.2021 - 08.2021

Waitress

19th Hole Bar and Grill
02.2019 - 08.2019

Part Time Security Assistant

XYS Construction
05.2018 - 01.2019

Personal Assistant

XYS Construction
10.2017 - 10.2017

Child Behavioral Support Volunteer

Community Behavioral Support and Training Program
01.2016 - Current

High School -

Instituto Sonorense De Educacion

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