Summary
Overview
Work History
Education
Skills
Technical Skills
Communication Skills
Timeline
Generic

Stella Geisler

Product Owner
Wallingford,CT

Summary

Experienced Product Owner/Systems Analyst with over 28 years of experience in the Healthcare Insurance Industry. Extensive knowledge of end-to-end Healthcare Insurance processing. Excellent reputation for translating between business and IT; allowing for quick resolution of issues and high customer satisfaction. Demonstrated strong leadership skills, proven ability to manage multiple development teams, support system integrations, project management and resource management, proficient in Agile and Waterfall methodologies.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Product Owner

Cigna
Bloomfield, CT
09.2021 - 02.2024
  • Serve as lead Product owner on technology side for Annual Open Enrollment periods for Medicare and Individual/Family Plans (IFP) line of business; responsible for implementing Integrated Guided Shopping Experience (IGSE) including design, development, and implementation of new public website for plans.cigna.com.
  • First open enrollment period saw 50% increase in traffic.
  • Successfully implemented business functions to support Cigna's customer facing public website.
  • Work closely with various business and technical teams on all projects that are part of Cigna.com. Apply customer centric approach based on business objectives and industry standard practices. Formulate/define business and system scope, objectives and functional process flow to meet defined business requirements. Strictly follow and meet designated governance gates, Cigna's practices and expectations and delivery timelines Implement industry standard practices and tools for Agile software development (Features and Stories, Sprint planning sessions, Scrum meetings, using Jira, Confluence & SharePoint) Works collaboratively with other Product owners, Developers and Quality Assurance to clearly articulate specifications and business/system scenarios Guide and support QA team to ensure thorough understanding of Business/ Systems scenarios
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Owned and prioritized product backlog.

Developer Advisor

Anthem
Wallingford , CT
08.2017 - 07.2020
  • Successfully managed multiple aggressive projects, in addition to normal workload, resulting in successful turnovers Provided Subject Matter expertise to enterprise projects allowing for successful turnovers Project manager for Explanation of Benefits project Successfully worked with downstream systems to support aggressive Corporate Financial goal
  • Work with business to create business requirements for enterprise projects and small system changes Create technical requirements, level of effort (LOE) and specs for enterprise projects and small system changes Migrated Administrative Services Only claims to new billing system Supported Migration project to move members from local claim's platform to enterprise claims platform
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.

Developer Senior

Anthem
North Haven, CT
01.2008 - 08.2017
  • Worked with business to clarify requirements for enterprise projects and small system changes. Created technical requirements, LOE and specs for enterprise projects and small system changes. Upgraded 835 (Electronic Remits) process from HIPAA 4010 to HIPAA 5010. Updated logic and file layouts to handle ICD10 procedure code conversion. Enhanced logic to handle new legal entity. Designed process for new Financial Control Number needed on 835 and Paper Remits Collaborated with development team to design process granting update capabilities to business.

Education

Bachelor of Arts - Computer Information Systems

Bryant College
Smithfield, RI
09.1990 - 05.1996

Skills

Problem Solving abilities

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Technical Skills

Agile, Waterfall, SDLC, LEAN, Project Management, Release Management, Multinational Global Delivery, Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio), Jira, Confluence, SharePoint, Rally, CA7, IMS, DB2, Endevor, ServiceNow, SAS, COBOL, JCL, SQL, VBA, Windows, Mac OS, Z/OS (Mainframe)

Communication Skills

Strong team player with excellent written and oral communication skills. Effective customer relationship management; proven ability to interact with peers and management on all levels

Timeline

Product Owner

Cigna
09.2021 - 02.2024

Developer Advisor

Anthem
08.2017 - 07.2020

Developer Senior

Anthem
01.2008 - 08.2017

Bachelor of Arts - Computer Information Systems

Bryant College
09.1990 - 05.1996

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Stella GeislerProduct Owner