Stella Georgalas
Brooklyn,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
38
38
years of professional experience
Work History
Shift Supervisor
Rite Aid
62-01 4th Avenue, Brooklyn, NY 11220
12.1996 - Current
- Training new employees and delegating daily tasks and responsibilities.
- Completing store opening and closing procedures and balanced tills.
- Resolving customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Respond to and resolve customer questions and concerns.
- Help store management meet standards of service and quality in daily operations.
- Complete cash and credit card transactions accurately using POS software.
- Increase customer satisfaction and grow business by maintaining close relationships with customers.
- Coordinate merchandising, promote new products and increase brand awareness.
- Replenishing stock/inventory and order supplies to keep location well stocked with necessary inventory/supplies.
- Set up new planograms throughout the store, including cosmetics.
- Developed customer photos in the One-Hour Photo Department.
Sales Associate
Rite Aid
12.1996 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Lowen's Pharmacy
6902 3rd Avenue, Brooklyn, NY 11209
06.1989 - 09.1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customers to better uncover individual needs.
Sales Associate
Century 21 Department Store
Brooklyn, NY 11209
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Summer Camp Counselor
Hanac
NYC
06.1986 - 08.1986
- Led groups of children safely through variety of camp activities.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Implemented camp activities fostering physical, social, and emotional growth.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Associate of Science -
Kingsborough Community College of The City University of New York
Brooklyn, NY05.1997
Skills
- Customer-Oriented
- Operations Management
- Cash Handling Expertise
- Inventory Control and Record Keeping
- Safety Understanding
- Relationship Building
- Conflict Resolution Techniques
- Safety Awareness
- Training and Mentoring
- Staff Management
- Delegation Skills
- Attention to Detail
- Quality Assurance
- Interpersonal Skills
- Leadership Abilities
- Problem Solving
- Task Prioritization
- Employee Training
- Customer Service
- Organizational Skills
- Operations Support
- Training Assistance
- Team Collaboration and Leadership
- Shift Paperwork Completion
- Quality Inspections
- Inventory Counts
- Security Procedures Adherence
- Issue Resolution
- Safety Processes and Procedures
- Staff Supervision
- POS System Operation
- Policy and Procedure Enforcement
- Team Supervision
- Customer Service
- Display Setup
- Teamwork and Collaboration
- Problem-Solving
- Point of Sale Operation
- Store Opening and Closing
- Verbal/Written Communication
- Cash Handling Accuracy
- Workplace Safety
Timeline
Shift Supervisor
Rite Aid
12.1996 - Current
Sales Associate
Rite Aid
12.1996 - Current
Sales Associate
Lowen's Pharmacy
06.1989 - 09.1996
Summer Camp Counselor
Hanac
06.1986 - 08.1986
Sales Associate
Century 21 Department Store
Associate of Science -
Kingsborough Community College of The City University of New York