Stella Gonzales

- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.

- Documented activities and progress in electronic medical record per defined policy and procedures.

- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.

- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.

- Critical incident reporting

- Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.

- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.

- Provided emotional support to patients and their families during difficult medical situations.

- Educated patients and families on treatment options, medications, and lifestyle modifications to support informed decisionmaking.

- Verified patient insurance eligibility and entered patient information into system.

- Staff scheduling, and reporting

- Providing responsible care and maintaining all safety standards.

- Ensuring a safe, sanitary, and orderly environment.

- Maintaining professional and positive relationships with parents, children and staff.

- Notifying supervisors and parents of and signs of emotional or developmental issues.

- Providing structure and accountability that is firm but compassionate.

- Encouraging children to participate in all actives.

- Ensure the safety and security for the juveniles withing the facility.

-Controlling and maintaining the custody and safeguarding juveniles from each other.

- Operated cash register for cash, and credit card transactions with excellent accuracy levels.

- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.

- Met customer needs through polite, friendly and attentive service.

- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.

- Provide outstanding customer service and complaint resolution.

-Greeted customers entering store and responded promptly to customer needs.

- Built relationships with customers to encourage repeat business.

- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

- Assure all polices and procedures are followed

- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.

- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.

- Built long-term supplier relationships with vendors to establish quality and competitive pricing.

- Collaborated with internal departments to better understand needs and determine purchasing requirements.

- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.

- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.

- Timekeeping and payroll

- Placed orders for merchandise consistent with quality, quantity and other specification requirements.

- Analyzed sales and inventory data to determine purchasing needs and reorder points.

- Managed and maintained purchase orders and invoices.

- Cultivated relationships with wholesalers and distributors to increase inventory availability.

- Opening and closing the store.