Stella Gosselink

• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collected, arranged, and input information into database system
• Maintained database systems to track and analyze operational data.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Observed packing operations to verify conformance to specifications.
• Frequently inspected production area to verify proper equipment operation.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Launched quality assurance practices for each phase of development
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collected, arranged, and input information into database system.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Frequently inspected production area to verify proper equipment operation.
• Educated staff on organizational mission and goals to help employees achieve success.
• Observed packing operations to verify conformance to specifications.

I covered cashier and watched the front of the store. I helped customers find what they were looking for and reccommend products and advice. Stocked shelves and mantained the cleanliness of the store.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Worked different stations to provide optimal coverage and meet production goals.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collected, arranged, and input information into database system.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Maintained database systems to track and analyze operational data.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.
• Educated staff on organizational mission and goals to help employees achieve success.

I learned all areas to better my knowledge. Helped maintain a clean and positive work environment.

meal prep and food service

worked and maintained money in drawer