Stella Hallmon
Alexander City,AL
Summary
Proven leader and skilled cashier with a track record of enhancing customer satisfaction. Excelled in cash handling and management, demonstrating reliability and punctuality. Boosted repeat business through exceptional customer service excellence, showcasing patience and empathy. Achieved significant improvements in operational efficiency and customer relationship building.
Overview
17
17
years of professional experience
Work History
Cashier
Piggly Wiggly Grocery Store
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Certified Nursing Assistant
Chapmans Health Care
10.2021 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Store Manager
Mapco Express
09.2013 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Consumables Team Leader
Freds
06.2010 - 09.2013
- Answered customer questions and fielded complaints.
- Oversaw quality control procedures to maintain high standards in product presentation and storage conditions.
- Coordinated with suppliers to resolve any issues related to product quality or delivery timelines promptly.
- Supervised team of 15 employees, answered questions and provided positive feedback.
Cashier
Dollar General Store
04.2008 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Customer Assistance
- Time management skills
- Cleaning and sanitizing
- Cash handling and management
- Money Handling
- Cash Register Operation
- Order Taking
- Reliability and punctuality
- Cash Drawer Balancing
- Payment Collection
- Payment Processing
- Daily Reporting
- Order Verification
- Cash register systems
- Conflict Resolution
- Refund handling
- Returns processing
- POS Systems
- Inventory Control
- Point-of-sale system operation
- Sales Techniques Mastery
- Records Maintenance
- Purchase assistance
- Staff Mentoring
- Expense Tracking
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Honest and Dependable
- Time Management
- Interpersonal Skills
- Scheduling and Planning
- File Organization
- Verbal Communication
- Document Management
- Basic accounting
- Positive Attitude
- Valid Driver's License
- Office Management
- Scheduling appointments
- Excel spreadsheets
- Proficient in [Software]
Additional Information
I have experience using pallet jacks. I am comfortable lifting heavy objects.
Timeline
Cashier
Piggly Wiggly Grocery Store
09.2024 - Current
Certified Nursing Assistant
Chapmans Health Care
10.2021 - 06.2024
Store Manager
Mapco Express
09.2013 - 10.2021
Consumables Team Leader
Freds
06.2010 - 09.2013
Cashier
Dollar General Store
04.2008 - 06.2010
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