Overview
Work History
Education
Skills
Certification
Timeline
Generic

STELLA HUDSON

Seattle,WA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

CRAFT Hair Studio
Albuquerque, New Mexico
07.2024 - Current
  • Greeted clients and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated individual stylists' daily log book with information about upcoming clients on the schedule.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception and salon area by organizing materials, sweeping, and tidying up furniture.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Served beverages and provided additional services to clients during appointments.

Operations Assistant

University of Washington Recreation
Seattle, WA
11.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Assisted in troubleshooting any technical issues that arose during daily operations.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Coordinated customer service activities with other departments.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all security and safety regulations within the facility.

Head Lifeguard

Canyon Club
Albuquerque, New Mexico
05.2023 - Current
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Checked weather reports to warn public of potential inclement weather and proper safety procedures.
  • Examined recreational equipment for signs of damage and potential safety risks.

Member Services Team Member

Tanoan Country Club
Albuquerque, NM
04.2022 - 05.2023
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Initiated and led conversations to identify and assess member needs.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Presented and explained services and products to meet member needs.
  • Answered member questions about products and services.
  • Developed positive relationships with members, fostering community atmosphere.

Administrative Assistant

REA Management
Albuquerque, NM
12.2019 - 03.2022
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Education

Bachelor of Science - B.S. Law, Societies, and Justice & B.S. Sociology

University of Washington
Seattle, WA
06-2027

Skills

  • Strong problem solver
  • Strong interpersonal skills
  • Management
  • Meticulous attention to detail
  • Administrative support
  • Technologically savvy
  • 10-key proficiency
  • Recordkeeping and bookkeeping
  • Product branding
  • Phone call answering
  • Customer support
  • Conflict mediation
  • Strong work ethic
  • Equipment maintenance
  • Facility inspection
  • Safety procedures

Certification

Lifeguard Certification, 2023

BLS Certification, 2023

Timeline

Receptionist

CRAFT Hair Studio
07.2024 - Current

Operations Assistant

University of Washington Recreation
11.2023 - Current

Head Lifeguard

Canyon Club
05.2023 - Current

Member Services Team Member

Tanoan Country Club
04.2022 - 05.2023

Administrative Assistant

REA Management
12.2019 - 03.2022

Bachelor of Science - B.S. Law, Societies, and Justice & B.S. Sociology

University of Washington

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