Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stella Jones

Retired
Yorktown,Virginia

Summary

With a proven track record at Cedarfield Senior Living Community, I excel in enhancing customer satisfaction and operational efficiency. My expertise in GPS navigation and strong communication skills have significantly improved delivery performance. Committed to safety and leadership, I have successfully mentored teams towards excellence in transportation management.

Professional CDL driver prepared for leadership roles. Strong record in safe and efficient transportation, route planning, and vehicle maintenance. Known for teamwork, reliability, and adapting to changing demands. Skilled in navigating diverse routes, ensuring on-time deliveries, and maintaining compliance with regulations.

Overview

35
35
years of professional experience

Work History

Lead CDL Driver

Cedarfield Senior Living Community
04.2014 - 08.2024
  • Increased customer satisfaction through professional interactions and prompt responses to inquiries or concerns.
  • Served as a positive role model for new hires by demonstrating strong work ethic, adherence to safety protocols, and commitment to customer satisfaction.
  • Maintained accurate records of hours driven, miles traveled, and cargo delivered for accurate reporting and compliance with regulations.
  • Collaborated with team members to establish best practices for optimal delivery performance and client satisfaction.

CDL Route Driver

Y.M.C.A of Richmond VA
08.2013 - 09.2014
  • Adapted quickly to changes in route assignments due to unforeseen circumstances or last-minute requests from management.
  • Completed daily logs and paperwork accurately, ensuring proper documentation for regulatory compliance purposes.
  • Collaborated closely with dispatchers to ensure accurate scheduling and routing information, optimizing overall performance.
  • Enhanced customer satisfaction by maintaining consistent, professional communication with clients during pickups and deliveries.
  • Acted as a reliable and dependable team member, consistently meeting deadlines and delivering goods on time.

Driver

Greyhound Bus Lines
03.2010 - 08.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Driver

Richmond Trolley
05.2011 - 06.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Branch Manager, Payroll

National Express Transit Corporation
09.2007 - 06.2009
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.

Branch Operations Manager

Transpar Group
09.2005 - 07.2007
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.

Director of Transportation

Transpar Group
06.2004 - 12.2005
  • Hired and promoted [Number] personnel within transportation department to maintain adequate coverage and top talent.
  • Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
  • Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
  • Established effective training programs for new hires, resulting in increased productivity within the department.
  • Planned, scheduled, and assigned 150 driver routes and workloads.

Transportation Manager

Laidlaw Transit
03.2003 - 03.2004
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.

Branch Manager

Laidlaw Transit
05.2001 - 03.2003
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Operations Manger

Laidlaw Transit
06.1993 - 06.2001
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Safety Supervisor , Lead Trainer

Laidlaw Transit
06.1991 - 05.1993
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
  • Participated in safety meetings by answering questions from staff members.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Monitored safety practices of new and existing employees.
  • Conducted thorough risk assessments for new projects, ensuring all necessary precautions were taken to maintain worker safety.
  • Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
  • Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.

Bus Driver

Vancom
09.1989 - 06.1991
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06-1975

Skills

  • Strong communication skills
  • Safe driving practices
  • Electronic logging devices
  • Decision-making under pressure
  • Team leadership qualities
  • Adaptability to change
  • Logbook maintenance
  • GPS navigation proficiency
  • Transportation management systems
  • First aid and CPR certification
  • Accident prevention techniques
  • Driver training and mentoring
  • Urban driving
  • Mountain driving experience
  • Route planning expertise
  • Air brake systems
  • Strong work ethic
  • Customer service
  • Time management
  • Safe driving
  • Dependable and reliable
  • Attention to detail
  • GPS and route planning
  • Transportation safety
  • Commercial driving
  • DOT compliance

Languages

English
Full Professional

Timeline

Lead CDL Driver

Cedarfield Senior Living Community
04.2014 - 08.2024

CDL Route Driver

Y.M.C.A of Richmond VA
08.2013 - 09.2014

Driver

Richmond Trolley
05.2011 - 06.2013

Driver

Greyhound Bus Lines
03.2010 - 08.2013

Branch Manager, Payroll

National Express Transit Corporation
09.2007 - 06.2009

Branch Operations Manager

Transpar Group
09.2005 - 07.2007

Director of Transportation

Transpar Group
06.2004 - 12.2005

Transportation Manager

Laidlaw Transit
03.2003 - 03.2004

Branch Manager

Laidlaw Transit
05.2001 - 03.2003

Operations Manger

Laidlaw Transit
06.1993 - 06.2001

Safety Supervisor , Lead Trainer

Laidlaw Transit
06.1991 - 05.1993

Bus Driver

Vancom
09.1989 - 06.1991

High School Diploma -

Arsenal Technical High School

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Stella JonesRetired