Stella Malone
Valencia,CA
Summary
Dynamic and results-oriented professional with extensive experience in client relations, sales, and acquisition. Expertise in addressing client needs, optimizing service interactions, and achieving business objectives. Thrives in fast-paced environments while consistently delivering exceptional service that drives customer satisfaction and loyalty. Committed to leveraging strong interpersonal skills to foster lasting relationships and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Used Vehicle Manager
Frontier Toyota
06.2024 - 03.2025
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Acquisition Specialist
HELLO Auto Group
12.2022 - 05.2024
- Spearhead acquisition strategies to align with business objectives, ensuring smooth transactions and high customer satisfaction.
- Cultivate and maintain strong client relationships, providing excellent service and addressing concerns promptly.
- Utilize industry-standard purchasing software to manage inventory and streamline acquisition processes.
- Collaborate with cross-functional teams to ensure compliance with company policies and industry standards.
Acquisition Specialist
JLR Woodland Hills
09.2021 - 11.2022
- Developed and executed acquisition plans to meet company goals, resulting in increased efficiency and customer satisfaction.
- Managed high-value purchases, negotiating favorable terms and ensuring timely delivery of goods.
- Maintained comprehensive records of all purchases and liaised with vendors to ensure quality control.
- Fostered positive relationships with clients through consistent and effective communication, driving repeat business.
Assistant Service Manager
Toyota
01.2019 - 03.2020
- Oversaw service operations, ensuring compliance with company policies and customer satisfaction standards.
- Handled customer inquiries and resolved conflicts efficiently, leading to improved service ratings.
- Coordinated schedules and service orders, optimizing team productivity in a fast-paced environment.
- Led staff training sessions focused on enhancing service quality and customer interaction skills.
Education
High School Diploma -
Lighthouse Christian Academy
Skills
- Effective communication skills
- Sales proficiency
- Fast-paced environment
- Schedule management
- Client engagement strategies
- Effective conflict resolution
- Flexible problem-solving
- Transaction structuring
- Client satisfaction
Timeline
Used Vehicle Manager
Frontier Toyota
06.2024 - 03.2025
Acquisition Specialist
HELLO Auto Group
12.2022 - 05.2024
Acquisition Specialist
JLR Woodland Hills
09.2021 - 11.2022
Assistant Service Manager
Toyota
01.2019 - 03.2020
High School Diploma -
Lighthouse Christian Academy
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