Summary
Overview
Work History
Education
Skills
Languages
References
References
Timeline
Generic

STELLA MARTINEZ

SARATOGA SPRINGS,USA

Summary

Dynamic Compliance Editor at Mountainland Association of Governments with a proven track record in regulatory compliance and risk management. Skilled in budget management and data analysis, successfully identified compliance gaps and enhanced operational processes, driving an increase in team productivity through effective communication and collaboration.

Overview

9
9
years of professional experience

Work History

Compliance Editor

Mountainland Association of Governments
Vineyard
08.2024 - Current
  • Performed regular compliance audits and presented findings to management.
  • Ensured that team processes comply with applicable state policies and procedures.
  • Responded promptly to inquiries from government agencies regarding regulatory issues.
  • Identified gaps in current control frameworks which may lead to non-compliance issues.
  • Interpreted legal documents such as contracts, leases, operating agreements.
  • Conducted periodic internal audits to ensure compliance with applicable regulations.
  • Advised staff and customers through audits and remedy compliance issues.
  • Improved compliance with government accounting systems and control requirements to maintain eligibility for government contracting.
  • Helped to investigate fraud and identify risks in collaboration with management.
  • Participated in ongoing training and compliance activities.
  • Generated weekly aging reports for review by management team.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Identified discrepancies between proposed budgets and actual expenditures.
  • Collaborated with other departments in order to maximize referrals across the organization.
  • Managed the annual budget, including the preparation of fiscal year case load projections.
  • Double-checked account and application information provided by clients to assist in making accurate Heat benefit credit decisions.
  • Conducted verification of employment, income, and deposits to support grant decisions.
  • Informed clients of grant/loan application requirements and deadlines.
  • Reviewed initial client documentation to structure and submit grant requests for home repairs.
  • Monitoring and updating weekly budget reports of $1.5+ million in grant funds for the HEAT program.

WIC Nutrition Assistant

TrueCare
Escondido
11.2021 - 06.2024
  • Answered incoming phone calls, delivering requested information or referring calls to appropriate staff, ensuring efficient communication.
  • Collected and maintained detailed records of client information and nutrition assessments.
  • Educated new participants on program policies, promoting healthy practices like breastfeeding.
  • Coordinated with health and social services to provide comprehensive support to clients, demonstrating empathy and problem-solving skills.
  • Empowered new participants through education on programme policies and promotion of healthy practices, particularly breastfeeding.
  • Maintained meticulous records of client information and nutrition assessments, ensuring data accuracy and programme compliance.
  • Reviewed and edited program applications to ensure accuracy, completeness, and compliance with state and federal guidelines, including LIHEAP standards.
  • Conducted crisis interventions, promoted referrals to relevant services, and maintained confidentiality of client records.
  • Monitored program operations and generated compliance reports to ensure services met established timelines and quality standards.
  • Advocated for clients using a trauma-informed approach, ensuring a client-centered experience.
  • Collaborated with management and stakeholders to address program inefficiencies and implement process improvements.
  • Ensure regulatory compliance through meticulous editing, enhancing document accuracy and mitigating legal risks.
  • Implement data-driven improvements to streamline processes.
  • Drive compliance standards by refining editorial processes, resulting in heightened document integrity and reduced error rates.
  • Develop creative solutions to complex compliance challenges, leveraging technology and best practices to enhance editorial efficiency and accuracy.
  • Foster teamwork by sharing programme updates and compliance requirements. Partner with management to address inefficiencies and enhance operational processes.
  • Spearheaded budgeting initiatives, overseeing 1.8+ million in financial resources annually.
  • Coached and mentored team members, leading to 4-6% increase in individual productivity.
  • Implemented tracking systems to monitor financial and operational performance, driving timely decision-making.
  • Partner with management to address inefficiencies. Foster teamwork by sharing programme updates and compliance requirements, enhancing operational processes.

Customer Service Representative

APEX Advantage Insurance and Registration Services
Escondido
01.2020 - 12.2021
  • Addressed customer inquiries with a calm demeanor to maintain high satisfaction levels.
  • Managed new customer accounts, effectively promoting products and services.
  • Prepared detailed reports from customer interactions to support data-driven decision-making.
  • Recommended tailored solutions to meet specific customer requirements.
  • Verified account discrepancies by investigating information from sales and service departments.
  • Monitored accounts for non-payments and irregularities to ensure compliance.
  • Communicated with clients to facilitate timely collections.
  • Executed daily cash application tasks with accuracy and efficiency.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Resolved customer complaints promptly and efficiently.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Coordinator

Golden State Rain Gutters
San Diego
01.2016 - 12.2019
  • Streamlined internal processes by implementing departmental policies and standards with management.
  • Facilitated inter-departmental communication to quickly resolve issues.
  • Ensured project management compliance with company policies and procedures.
  • Managed time effectively to meet deadlines for all assigned tasks.
  • Provided support and guidance to colleagues, fostering a collaborative work environment.
  • Updated databases with current information to maintain accuracy.
  • Recorded debit, credit, and account transactions in spreadsheets and databases.
  • Monitored customer accounts for non-payments and irregularities.
  • Liaised with vendors and customers to confirm information and address client issues.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Verified accuracy of customer account balances in accounting system.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Conferred with staff and management to coordinate business operations.
  • Researched vendor prices and negotiated terms to obtain competitive rates for materials and services.
  • Generated detailed reports summarizing quote data such as total cost, number of items quoted, estimated delivery date.

Education

ASSOCIATE'S DEGREE - BEHAVIORAL SCIENCES

Mt. San Jacinto College
Temecula, CA

Skills

  • Budget
  • Communication
  • Technical Proficiency
  • Problem-Solving
  • Interpersonal Skills
  • Organizational Skills
  • Detail-Oriented
  • CRM Systems
  • Google Workspace
  • Excel
  • Email Management
  • Risk Management
  • Data Visualization
  • Document Management
  • Crisis Planning
  • Stakeholder Analysis
  • Data Analysis
  • Financial Forecasting
  • Program Evaluation
  • Operational Improvement
  • Regulatory compliance
  • Budget management
  • Document editing
  • Report generation
  • Internal auditing
  • Attention to detail
  • Editing and proofreading
  • Fact-checking
  • Project management

Languages

  • English, Native
  • Spanish, Native

References

  • Kim Spehkham IBCLC
  • Jessica Lechuga WIC NA II
  • Adrianna Bautista Degreed Nutritionist I
  • Christina Blanchard Registered Dietician
  • Vikrant Mishra Software Engineer

References

References available upon request.

Timeline

Compliance Editor

Mountainland Association of Governments
08.2024 - Current

WIC Nutrition Assistant

TrueCare
11.2021 - 06.2024

Customer Service Representative

APEX Advantage Insurance and Registration Services
01.2020 - 12.2021

Coordinator

Golden State Rain Gutters
01.2016 - 12.2019

ASSOCIATE'S DEGREE - BEHAVIORAL SCIENCES

Mt. San Jacinto College

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STELLA MARTINEZ