Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella McBride

Macon,Georgia

Summary

Proven hospitality professional with extensive experience at Buffalo Wild Wings, excelling in guest relations management and service prioritization. Leveraged strong work ethic and exceptional customer service skills to enhance dining experiences, achieving high levels of customer satisfaction. Skilled in cash handling and POS systems, consistently maintaining accuracy and efficiency in high-pressure environments. Dependable worker in successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

Buffalo Wild Wings
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Red Lobster
04.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cashier

Freddy's
05.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Georgia College And State University
Milledgeville, GA
05.2028

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Professional Appearance

Hospitality service expertise

Sales expertise

Service prioritization

Suggestive Selling

Guest Relations Management

Timeline

Server

Buffalo Wild Wings
06.2024 - Current

Server

Red Lobster
04.2024 - 06.2024

Cashier

Freddy's
05.2022 - 07.2022

High School Diploma -

Georgia College And State University

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Stella McBride