Estella (Stella) Morales
Van Vleck,United States
Summary
Newly certified EMT-B, eager to learn & grow in a professional environment that welcomes questions & curiosity. Looking for a place of employment that will utilize my desire to provide passionate pre-hospital care to people in need, while developing under professional mentors equally as passionate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EMT-Basic
City of Wharton EMS
Wharton, TX
09.2024 - Current
- Provides quality patient care at an EMT-B level according to service protocol & standards.
Private Caregiver
Private Households
Lake Jackson, TX
06.2017 - 06.2024
- Worked as a helping hand & caregiver for over 7 years as a private Nanny/caregiver to multiple families. Throughout my time as a caregiver I created a reputation for myself as a dependable, compassionate, professional Nanny. I took pride in my work & helped raise 11 children throughout my career. I welcomed unique cases, consisting of non-verbal, special needs, disabled, sick, & premature children. Although empowering families & children will always be a passion of mine, i strived to help people on a larger scale & decided it was time to close that chapter of my life.
- More info on individual families available upon request***
Customer Experience Manager
Burchfield Ministries
Columbus, TX
05.2017 - 11.2018
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Managed the maintenance department of a multimillion dollar ministry outreach. Navigating the day to day necessities pertaining to inventory, stock, team members, customers etc.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Served as a customer service representative, fielding dozens of customer calls/complaints & questions in a timely & orderly manner. Ensuring customer satisfaction.
Maintenance Supervisor
Tenaris Bay City/ GCS Maintenance
Bay City, TX
01.2017 - 05.2017
- Maintained the cleanliness & orderliness at Tenaris Bay City, working as a contractor to ensure sites were sanitary as well as stocked with necessary items pertaining to each location.
- Worked independently as the middleman between contractor & plant to ensure a positive relationship was maintained as well as clear communications were made between the two parties.
- managed & ordered inventory such as cleaning chemicals, tools, & transportation methods to maintain an efficient work order.
Education
Paramedic - Emergency Medicine
Wharton County Junior College
Wharton, TX06-2025
Certificate of Student Ministries - Religious Studies
Texas Bible Institute
Columbus, TX12-2017
High School Diploma -
Van Vleck Highschool
Van Vleck06-2015
Some College (No Degree) - Children & Family
Christ For The Nations Institute
Dallas, TXSkills
- Basic life support
- Pre-hospital care
- Compassion and empathy
- advanced communication skills
- critical thinking
- problem solving
- customer service skills
- Multitasking and organization
- Emergency vehicle operation
- professionalism
Certification
- NREMT: E3824900 exp: 03/31/2026
- TDSHS: 788449 exp: 05/31/28
- NIMS: 100, 200, 700, 800, HAZMAT
- Jurisprudence: 619736
- AHA CPR: 245411713146 exp: 09/25
- copies of all certifications available upon request***
Timeline
EMT-Basic
City of Wharton EMS
09.2024 - Current
Private Caregiver
Private Households
06.2017 - 06.2024
Customer Experience Manager
Burchfield Ministries
05.2017 - 11.2018
Maintenance Supervisor
Tenaris Bay City/ GCS Maintenance
01.2017 - 05.2017
Paramedic - Emergency Medicine
Wharton County Junior College
Certificate of Student Ministries - Religious Studies
Texas Bible Institute
High School Diploma -
Van Vleck Highschool
Some College (No Degree) - Children & Family
Christ For The Nations Institute