Stella O'Brien
Burlington,VT
Summary
Aspiring professional with a strong background in customer service and hospitality. Proven ability to maintain a warm, welcoming atmosphere and manage guest interactions efficiently. Proficient in POS systems and committed to maintaining high standards of integrity and work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boutique Sales Associate
Viva Marketplace
05.2025 - Current
- Promote a positive shopping environment by addressing customer questions and concerns promptly and professionally.
- Collect payment by cash, debit, or credit card and use POS system to process transactions.
- Enhance customer satisfaction with personalized attention, leading to a higher rate of return visits.
Teacher
Freedom Rains Daycare
07.2022 - Current
- Provide a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitize toys and play equipment each day to maintain safety and cleanliness
- Maintain accurate records of attendance and behavior to communicate with parents about their child's experience day-to-day
Hostess
Zachary's Pizza
08.2020 - 11.2022
- Took to-go and delivery orders, both over the phone and in-person, and ensured accurate wait times.
- Input orders accurately into POS terminal, split bills, and closed out tabs and checks for both to-go orders, and for the servers.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
Assistant Site Manager
SD Ireland
05.2022 - 08.2022
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, and criminal background screens.
Education
Bachelor of Arts - Biology
University of Vermont
Burlington, VT05-2027
Skills
- Critical thinking
- Cash register/POS systems
- Money handling proficiency
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Effective selling techniques
- Effective multitasking
Certification
- Vermont Mandated Reporter Training
- Vermont Orientation Training for Professional Development
- 1st Class Server Training through the Department of Liquor and Lottery
Timeline
Boutique Sales Associate
Viva Marketplace
05.2025 - Current
Teacher
Freedom Rains Daycare
07.2022 - Current
Assistant Site Manager
SD Ireland
05.2022 - 08.2022
Hostess
Zachary's Pizza
08.2020 - 11.2022
Bachelor of Arts - Biology
University of Vermont
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