Stella O'Neill
Superior,CO
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess
24 Carrot Bistro
05.2023 - 11.2025
- Answered customer inquiries regarding hours, seating availability, and menu options.
- Demonstrated strong multitasking abilities by managing phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers with warmth upon arrival, ensuring a friendly atmosphere throughout dining experiences.
- Took reservations and to-go orders over the phone while accurately informing customers of wait times.
- Supported servers and food runners in maintaining a clean dining area for guest comfort.
- Trained new hostesses on customer service standards and restaurant policies to uphold service quality.
- Assisted in training front-of-house staff by sharing best practices for professionalism and efficiency.
- Proactively aided servers during busy periods to enhance food delivery speed and guest satisfaction.
Education
Diploma - Student
Holy Family Highschool
Broomfield, CO05-2026
Skills
- Customer service and support
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Interactive communication
- Payment processing
- Table bussing
- Complaint resolution
Timeline
Hostess
24 Carrot Bistro
05.2023 - 11.2025
Diploma - Student
Holy Family Highschool
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