Implemented new strategies to minimize product returns, improving overall product quality and customer satisfaction.
Managed difficult customer situations with tact and professionalism, ultimately resolving issues in a manner that maintained positive relationships while upholding company policies.
Championed change management efforts related to new systems or procedures introduced within the department, ensuring smooth transitions while minimizing disruptions to operations.
Served as a liaison between the returns department and other areas of the company, fostering cross-functional collaboration that led to better problem-solving and process optimization.
Caregiver
Lagos University Teaching Hospital
02.2016 - 09.2023
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.