Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stella Thornton

IRWIN,PA

Summary

I am a motivated Director of Finance with more than 20 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. An action-oriented individual with experience tracking actual business results against plans, including acquisitions, and offering exceptional issue resolution and staff training skills. Motivated Director of Finance, promoting over 20 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. An action-oriented individual with experience tracking actual business results against plans, including acquisitions, and offering exceptional issue resolution and staff training skills. Motivated Director of Finance, promoting over 20 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. An action-oriented individual with experience tracking actual business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills.20 Highly collaborative Director of Finance with strong statistical analysis and performance skills. Poised and sharp with the skill to translate financial metrics into actionable details. Exceptional performance outlining strategic financial directions for business growth. Motivated Director of Finance, promoting over 20 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. An action-oriented individual with experience tracking actual business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills. Motivated Director of Finance, promoting over 20 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. The action-oriented individual with experience tracking actual business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills.

Overview

39
39
years of professional experience

Work History

Business & Finance Director

05.2015 - Current
  • Streamlined financial processes by implementing efficient budgeting and forecasting systems.
  • Managed company cash flow by monitoring daily transactions and optimizing working capital.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Developed monthly reports.
  • Managed day-to-day development issues.
  • Translated business priorities into implementable actions.
  • Reconciled business and creative needs.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Handle day to day operations of the company
  • Implemented internal controls for enhanced compliance with regulatory requirements and reduced errors in reporting

RMX Merchandising Express

- Current
  • Merchandise many produces in multiple locations and promotions

City Clerk/Manager

Jeannette, City of
12.2008 - 01.2014
  • rk closely with the city council
  • Supervise all Department heads
  • Responsible for the efficient and effective administration of the City; Preparation/coordination of the annual budget; monitoring expenditures of funds; contracts; intergovernmental relationships; community development services. Responsible to the city council for financial management and planning, including accounting systems, payroll, accounts payable/receivable, purchasing, Grant administration, capital budget development, securing financing sourcing, investment management
  • Possess strong interpersonal and consensus-building skills and a commitment to Public service.
  • Third Class City Code
  • Managed city records, ensuring timely updates and accurate documentation for public access
  • Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency
  • Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources

Operations Manager

Fayette County Area of Human Services
06.2007 - 12.2008
  • Dispatching department thought out all of Fayette, Allegheny, West Virginia, and Westmoreland County Planning and implementing growth of service for Fayette County Managing subcontractors and in-house drivers Marketing Fayette County services available to the community Acting liaison between community and county Recruiting, hiring, and training of new employees
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them

Operations Manager

Entertainment Publications
07.2005 - 05.2007
  • Work independently to implement, train, and support the sales and service team on operational aspects
  • Continually and proactively demonstrate strong leadership acumen in recruiting, training, motivating, coaching, developing, and retaining a high-performance Sales/Customer service team
  • Manage 15 sales staff and five operational staff
  • Monitor the schedule of and assign service personnel to events, kickoffs, meetings, deliveries, and pick-ups
  • To ensure optimum organization and maintain the highest customer satisfaction
  • Act as a go-to person in the area, continually strive to possess and disseminate up-to-date knowledge of all the systems, operational procedures, product lines, and fundraising sales methods and leads for sales staff.

Customer Service /Sales, Marketing Manager(Circulation)

Pittsburgh Tribune-Review
01.2003 - 07.2005
  • Direct a staff of 26 Sales, Marketing, and Customer Service personnel
  • Responsible for all sales, retention, marketing, and circulation promotion activity for the Pittsburgh Tribune-Review
  • Responsible for quality assurance and customer satisfaction of Pittsburgh Tribune-Review subscribers
  • Responsible for reporting and analyzing subscriber activity and implementing measures to reduce subscriber churn
  • Responsible for the development of start of the art retention program accounting for 66% of the subscriber base Responsible for all collection activity of the subscriber base
  • Responsible for all development of marketing materials for campaigns
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers
  • Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed
  • Completed call documentation while speaking with customers
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues

Manager of Vendor Operations/Contact Center

International Masters Publishers
03.1997 - 05.2003
  • Oversee and manage the selection of all outside vendors to ensure receipt of high-quality, cost-efficient services
  • Manage daily in-house office functions such as processing all payments, refunds, consumer affairs correspondence, credit card payments, enrollments, correspondence, and all exception functions that cannot be handled at the outsourcing sites
  • Work directly with marketing, setting up mail pieces and mailing requirements
  • Monitor all campaigns for potential problems at a site or mail flow issues with postal systems
  • Oversee all postal responsibilities with mailroom management, box rental, accounting fees, and requirements
  • Maintain daily contact with vendors to ensure optimum quality and efficiency levels are reached
  • Review potential new vendors for high-quality, cost-efficient service
  • Responsibilities included vendor administration, contact communication, quality accuracy, and maintaining the PC-based reporting system
  • IVR - Handling all aspects of implementing an Interactive Voice System, including negotiating contracts, interacting with vendors, and monitoring successful completion.

Supervisor/Accounts Receivable/Collection

Shusters Building Components
03.1985 - 04.1997

Education

Business Management -

Westmoreland County Community College
Youngwood, PA

Real Estate -

Westmoreland County Community College
Youngwood, PA

Business Management -

Business Careers Institute
Greensburg, PA

Skills

  • Multitasking capabilities
  • Customer service excellence
  • Store maintenance
  • Organizational skills

References

Available on request

Timeline

Business & Finance Director

05.2015 - Current

City Clerk/Manager

Jeannette, City of
12.2008 - 01.2014

Operations Manager

Fayette County Area of Human Services
06.2007 - 12.2008

Operations Manager

Entertainment Publications
07.2005 - 05.2007

Customer Service /Sales, Marketing Manager(Circulation)

Pittsburgh Tribune-Review
01.2003 - 07.2005

Manager of Vendor Operations/Contact Center

International Masters Publishers
03.1997 - 05.2003

Supervisor/Accounts Receivable/Collection

Shusters Building Components
03.1985 - 04.1997

RMX Merchandising Express

- Current

Business Management -

Westmoreland County Community College

Real Estate -

Westmoreland County Community College

Business Management -

Business Careers Institute
Stella Thornton