Stella Rivera
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk Temp
Adecco Staffing
04.2025 - 06.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Remote Client Service Representative
Ansafone Contact Centers
08.2023 - 01.2024
- Took English/Spanish calls for members to review benefits, place an order, order a new card, or assistance with catalog.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Occasionally, transferred to insurance plans due to limited ability to see members' information on plan.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Remote Bilingual Customer Service Representative
Walmart
03.2022 - 09.2022
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Identified and responded to customer requests and concerns through phone for both English and Spanish-speaking customers.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Provided language translation services for customer service inquiries and Spark Delivery Agents.
- Managed over 50 customer and agent calls per day.
Digital Personal Shopper
Walmart
08.2021 - 12.2021
- Selected correct products based on customer needs and product specifications.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's vehicles.
- Tracked substitutions and informed customers of changes.
- Greeted clients shopping in store to provide welcoming environment and friendly customer service.
- Increased productivity from 130 to 80.
Customer Service Representative
Albertsons
07.2020 - 10.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled over 50 customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Made sure customer coupons went through in store and added gas points or regular points missing onto customers accounts.
- Responded to customer requests for products, services, and
Crew Trainer
Mcdonalds
06.2017 - 07.2020
- Looked for ways to go above and beyond job requirements
- Worked hard to learn all required tasks quickly to maximize performance
- Drove team success by completing jobs quickly and accurately
- Completed additional learning opportunities to advance knowledge as crew trainer.
- Held each team member accountable for achieving brand and performance goals.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Stocked and rotated inventory regularly.
- Made sure times fit accordingly to Mc Donalds under 1 minute per order.
Front Desk Agent
Days Inn Hotels & Events
03.2018 - 11.2018
- Planned itineraries for guests
- Provided guests with important property information and directions to the casino, gift shop, restaurants, pool and spa, and fitness center
- Issued room keys to guests when they checked in and answered questions regarding how to use them properly
- Created professional memoranda, letters and marketing copy
- Wrote reports and correspondence from dictation and handwritten notes
- Answered incoming phone calls and sorted, distributed and sent mail correspondence
- Welcomed guests and clients in an upbeat and friendly manner
- Facilitated day-to-day operations, including staff recruitment, public relations and business development.
Cashier
Filibertos Mexican Food
06.2016 - 04.2017
- Worked overtime shifts during busy periods or times of unexpected high volume
- Cleaned and straightened work area
- Tallied cash at the end of each shift and handled discrepancies according to company policies
- Processed all transactions efficiently and timely
- Bagged merchandise by following standard procedures
- Reconciled cash drawer at the start and end of the shift
- Operated cash register with proficiency during high-volume shopping times
- Worked with customer service to resolve issues
- Minimized long register lines by providing timely sales transaction completion. Willing to relocate: Anywhere
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05.2016
Skills
- Customer service
- Typing 50 WPM
- Data entry
- Problem-solving
- Critical Thinking
- De-escalation techniques
- Bilingual
- Verbal and written communication
- Technical troubleshooting
- Microsoft office
Timeline
Data Entry Clerk Temp
Adecco Staffing
04.2025 - 06.2025
Remote Client Service Representative
Ansafone Contact Centers
08.2023 - 01.2024
Remote Bilingual Customer Service Representative
Walmart
03.2022 - 09.2022
Digital Personal Shopper
Walmart
08.2021 - 12.2021
Customer Service Representative
Albertsons
07.2020 - 10.2020
Front Desk Agent
Days Inn Hotels & Events
03.2018 - 11.2018
Crew Trainer
Mcdonalds
06.2017 - 07.2020
Cashier
Filibertos Mexican Food
06.2016 - 04.2017
High School Diploma -
Carl Hayden High School
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