Stella Rodriguez
Houston,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Ridley's Vacuum And Janitorial Supply
01.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Executive Assistant
Ridley's Vacuum And Janitorial Supply
05.2020 - 01.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Developed and maintained automated alert systems for important deadlines.
Sales/Customer Service Representative
State Farm
01.2011 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
Mirabeau B. Lamar Senior High
Houston, TXSkills
- Call Center Operations
- One Call Resolution
- Report Preparation
- Sales Promotion
- Training and Mentoring
- Quality Assurance
- Complaint Resolution
- Handling Escalations
- Account Management
- Information Security
- Relationship Building
- Customer Relationship Management Software (CRM)
- Exceptional Telephone Etiquette
- Work Prioritization
- Cross-Functional Collaboration
- Process Improvement Specialist
- Conflict Resolution Techniques
- MS Office
- Customer Service
- Microsoft Outlook, Word, and Excel
- Sales Proficiency
- New Hire Training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Ridley's Vacuum And Janitorial Supply
01.2023 - Current
Executive Assistant
Ridley's Vacuum And Janitorial Supply
05.2020 - 01.2023
Sales/Customer Service Representative
State Farm
01.2011 - 05.2020
High School Diploma -
Mirabeau B. Lamar Senior High
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