STELLA ROJO

Ability to assign beds to ER department as well as surgical

and internal transfer patients by service and patient needs.

Also responsible for registering incoming patients per Dr.'s order. Obtaining appropriate documents and signatures.

Responsible for completing process for death certificates

for funeral homes as well as medical examiner protocol.

Keeping the line of communication open with my peers for

any and all updates as far staffing and/or gift of hope needs. Responsible for updating patient record for restrictions . Keeping the line of communication open and working with other departments such as environmental, transportation and the ODA.

• Applied effective time management techniques to meet tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated leadership skills in managing projects from concept to completion.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.

Working closely with Case Management Dept. to ensure

notifications are completed in a timely, which may entail calls to Insurance Utilization departments to obtain authorization and/or using insurance portals to expedite same. Ability to locate needed information through resources available and communicate such to appropriate department. Print, scan, fax and update patient account. Correct patient status per MD orders.

• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.

• Answered constant flow of customer calls with minimal wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Always willing to interpret for Spanish speaking visitors and
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Issued passes per family requests maintaining hospital protocol as far as location and safety rules for patients, such as detainees and minors.