Stella Russell

• Provided attentive service throughout the golf course with consistent professionalism.
• Operated beverage cart efficiently, delivering drinks to various locations on the course.
• Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
• Implemented improved organization strategies for beverage supplies, enhancing workflow efficiency.
• Resolved guest inquiries and concerns promptly, maintaining satisfaction and loyalty.
• Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Operated POS system to facilitate cash and credit transactions and refunds.
• Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
• Ensured proper maintenance of the beverage cart vehicle, conducting routine checks and reporting any issues promptly for timely repair.
• Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
• Contributed to welcoming club atmosphere, engaging with guests in manner that encouraged repeat visits.

• Welcomed guests, explained simulator technology, and provided personalized assistance to players of all skill levels.
• Managed scheduling and session rotations to maximize guest enjoyment and reduce wait times.
• Calibrated and maintained simulator equipment, ensuring accurate gameplay and technical consistency.
• Delivered tutorials on swing analysis, course selection, and gameplay features for first-time users.
• Resolved technical issues and customer inquiries in real time, creating a smooth and engaging experience.
• Promoted private event rentals, tournaments, and group sessions to drive revenue.
• Created a fun and competitive atmosphere while upholding safety standards and customer satisfaction.
• Reviewed and executed Banquet Event Orders (BEOs) to coordinate simulator bookings with catering and staffing teams.
• Ensured accurate room setups, AV alignment, and scheduling in accordance with client specifications.
• Acted as point-of-contact during private functions, managing timelines, resolving issues, and adapting plans as needed.

•Ensured cleanliness, organization, and adequate stock levels.

•Enhanced bar functionality through effective inventory management.

•Upheld cleanliness and orderliness in kitchen environments.

•Ensured continuous supply of fresh ingredients.

•I studied and memorized popular and custom

cocktail recipes, dozens of local beers and wine.

•Delivered high-value recommendations to enhance outcomes.

•Experienced in setting up bar areas and stocking with supplies, including glassware, liquors, beer, wine, garnishes, and mixers.

•Set up satellite bars, with tables, linens, proper amount of liquor, ice, juice, ect.

• Facilitated family-friendly and adult recreational programming.
• Ensured outstanding guest care during various events such as weddings and golf tournaments.
• Delivered specials and drink service with confidence and personality.
• Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
• Managed budgets and resources efficiently, enabling high-quality events without exceeding allocated funds.
• Utilized creative strategies to overcome unexpected obstacles in planned activities.
• Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
• Developed and implemented themes and activities for children between ages of Number and Number.
• Boosted event attendance by effectively marketing and promoting activities to the community through various channels.
• Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
• Enhanced customer service based on feedback from guests.
• Empowered workers to independently handle common issues and maintain strict safety standards.

• Created signature cocktails and led bar operations in a fast-paced, high-volume restaurant.
• Frequently requested by name by regular patrons for friendly and attentive service.
• Handled private events and parties, managing crowd flow and guest interaction.
• Resolved customer complaints effectively, fostering a welcoming atmosphere and encouraging loyalty.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Oversaw team scheduling, front-of-house coordination, and staff training.
• Delivered exceptional customer care while managing daily rushes and events.
• Trained and mentored staff on operational procedures and customer engagement techniques.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Oversaw daily operations to maintain store cleanliness and organization.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed table assignments efficiently, optimizing workflow during peak hours.
• Trained new staff on menu offerings and service protocols to ensure consistency.
• Maintained cleanliness and organization of dining area, adhering to health standards.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Delivered excellent front-desk customer service, greeting guests, answering questions, directing them to appropriate departments, and ensuring a smooth dealership experience.
• Managed multi-line phone and email communications, routing messages efficiently and providing timely responses to inquiries.
• Scheduled appointments for sales consultations and service visits, coordinating with internal departments to optimize daily operations.
• Performed cashier duties, including calculating charges, processing payments, issuing receipts, and maintaining accurate payment records.
• Transported and deposited large cash and check amounts into company bank accounts with discretion and security.
• Maintained and updated customer information, including contact details, vehicle preferences, purchase history, and service records to ensure personalized service.
• Processed and filed sensitive compliance documents such as title paperwork, vehicle history reports, odometer disclosures, and ensured adherence to FTC Safeguard Rules and Gramm-Leach-Bliley Act.
• Utilized Dealership Management Software (DMS) and Customer Relationship Management (CRM) tools for efficient handling of customer data and operational workflows.
• Regularly used Microsoft Office Suite (Word, Excel, Outlook) for correspondence, report writing, record keeping, and interdepartmental communication.
• Maintained both physical filing systems and digital document management systems, contributing to improved operational efficiency, regulatory compliance, and customer service standards.

• Served guests at the pro shop and during golf outings with a focus on etiquette and personal connection.
• Streamlined tournament entry and supervised cart organization and tidying.
• Streamlined check-in processes for golfers, enhancing customer satisfaction and reducing wait times.
• Developed inventory tracking system for golf carts and accessories, improving resource allocation accuracy.
• Supported tournament operations, contributing to successful events through prompt delivery and collection of golf carts.
• Promoted a positive guest experience with courteous interactions and attentiveness to player needs during their time at the facility.
• Organized storage areas for easy access to supplies needed for daily operations, such as towels, scorecards, pencils, and tees.
• Managed challenging situations professionally by resolving golfer concerns or complaints in a timely manner.
• Set up promotional displays and equipment for special events and activities.
• Reserved banquet space for various events.