Stella Santana
Sunny Isles Beach,FL
Summary
Experienced Hospitality, Tourism, and Travel professional with strong skills in Customer Relations, Sales, Finance, and Office Administration.
I bring over 20 years of experience representing luxury hotel brands like Sheraton, W Hotels Worldwide, Starwood Hotels & Resorts, and Marriott International.
Earlier in my career, I had the pleasure of working on board of Costa Cruises, at the Duty Free Shops (responsible for the Perfume shop), and later as part of the Shore Excursion office team, across Europe and the Caribbean.
Loyal professional with a charismatic personality, phone etiquette, and great communication skills. Detail-oriented, with a commitment to job excellence and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Consultant / Client Relations
Bibo Salud/Med Spa & Plastic Surgery Center
Miami, FL
03.2022 - Current
- Brand ambassador for luxury plastic surgery and medical spa practice, representing commitment to excellence and personalized care.
- Elevated sales revenues through successful CRM initiatives that enhanced customer relationships, fostering increased trust and loyalty.
- Follow up with existing clients, past clients, and potential clients who have not decided on a procedure, generating enthusiasm and renewing their interest.
- Exceeded 2022 revenue goals by 22% YOY and surpassed them again in 2023 with a growth of 29%.
Accounts Payable Specialist
Starwood Hotels/ W Hotel
Fort Lauderdale, FL
04.2009 - 11.2019
- Effectively handled Hotel & Residences' annual $4.8 million in invoices, ensuring precise expense processing via the Hot-Shop platform.
- Contributed to the success of Hotel's $55 million capital expenditure project by efficiently managing and overseeing construction purchase orders, drafting credit memos, and processing invoices.
- Achieved consistent recognition from management for detecting billing errors which led to substantial cost savings.
- Implemented precise coding system for expenses, resulting in improved accuracy across cost centers and general ledger accounts.
Executive Administrative Assistant
Starwood Hotels/ W Hotel
Fort Lauderdale, FL
07.2007 - 04.2009
- Appointed pre-opening office administrator for the entire Executive team, including the General Manager, Director of Operations, and all department heads, with all the corresponding duties.
- Managed the executive's calendar, including making appointments and prioritizing the most sensitive matters.
- Answered phone calls and promptly replied to emails, handled customer complaints in a timely manner, and welcomed visitors in a professional manner.
- Managed various administrative duties for the executive, including writing emails, drafting memos, and handling expense reports.
Sales & Marketing Coordinator
Starwood Hotels/ Caribbean Corporate Office
Aventura, FL
10.2005 - 07.2007
- Collaborated with Sales & Catering team to manage group rooming lists, blocks, and billing instructions
- Served as Delphi administrator responsible for managing expense reports, travel arrangements, invoices and maintaining Sales checkbook
- Coordinated and participated in sales blitz efforts and FAM trips.
- Enhanced social events at portfolio hotels in the Caribbean by traveling to different locations as a member of the Task Force team.
Education
BACHELOR OF SCIENCE - Social Work
University of Social Sciences
MontevideoBachelor of Arts - Business Administration
National University of Business ( U.T.U)
Montevideo, UruguaySkills
- Fluent in English, Spanish, Italian
- Basic French, Portuguese
- Hospitality Management
- Guest Relations
- International and Domestic Travel
- Administrative tasks & Microsoft office
- Travel Planning
- Effective Communication
- Reservations Booking
- Tour Package Sales
- Problem-solving abilities
- Adaptability and Flexibility
- Travel & Transportation Coordination
- Sales proficiency
- Event Coordination
- Teamwork and Collaboration
Certification
- Florida Atlantic University, Hospitality Management Certificate, 08/2015
- Miami Dade Community College, Human Resources Management, 07/2012
- Hospitality Leadership Series- Greater Fort Lauderdale Lodging Association 3/2011
- American Hotel & Motel Association Hospitality Sales & Marketing Course- 11/2010
- Microsoft Office ( Excel, Word, PowerPoint)- Miami Dade Community College 7/2009
Awards
- Assistant Manager of the Year Nominee, Cushman & Wakefield, 2020
- Talent of the Month Nominee, W Fort Lauderdale, 2016,2017,2018
- Associate Sales Development Program, W Fort Lauderdale, 2015
References
Professional and Personal References available upon request.
Affiliations
- My passion is to travel and learn about different cultures, try new food, meet new people. I visited countries like Mexico, Peru, Guatemala, Bolivia and Colombia in the past two years. I did transatlantic cruises from the Caribbean to the Mediterranean while working onboard cruise ships, and visited Europe on my own several times. It would be a dream come true to bring my passion and experience to one of my favorite industries, aligning perfectly with what I love to do.
Timeline
Sales Consultant / Client Relations
Bibo Salud/Med Spa & Plastic Surgery Center
03.2022 - Current
Accounts Payable Specialist
Starwood Hotels/ W Hotel
04.2009 - 11.2019
Executive Administrative Assistant
Starwood Hotels/ W Hotel
07.2007 - 04.2009
Sales & Marketing Coordinator
Starwood Hotels/ Caribbean Corporate Office
10.2005 - 07.2007
- Florida Atlantic University, Hospitality Management Certificate, 08/2015
- Miami Dade Community College, Human Resources Management, 07/2012
- Hospitality Leadership Series- Greater Fort Lauderdale Lodging Association 3/2011
- American Hotel & Motel Association Hospitality Sales & Marketing Course- 11/2010
- Microsoft Office ( Excel, Word, PowerPoint)- Miami Dade Community College 7/2009
BACHELOR OF SCIENCE - Social Work
University of Social Sciences
Bachelor of Arts - Business Administration
National University of Business ( U.T.U)
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