Stella Shorter
Ovilla,TX
Summary
Store Manager with extensive experience at Dirt Cheap Company, specializing in sales analysis and team leadership. Coached over 35 associates to improve customer service and achieve significant revenue growth. Proficient in inventory management and employee training, consistently surpassing business objectives.
Overview
25
25
years of professional experience
Work History
Store Manager
Dirt Cheap Company
04.2021 - 09.2024
- Coached and mentored over 35 sales associates to enhance customer service skills and boost sales performance.
- Analyzed sales data to identify trends and develop actionable revenue-maximizing strategies.
- Monitored inventory levels and placed orders to ensure optimal stock availability.
- Prepared monthly reports on sales figures, expenses, and profits for management review.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Created weekly work schedules to ensure adequate personnel coverage within fiscal guidelines.
- Managed daily banking activities, including deposits and withdrawals, ensuring accuracy.
- Recruited, trained, and supervised new employees to maintain operational excellence.
Office Manager
Zachry Group
05.2010 - 04.2021
- Led a team of 15 + employees, fostering a collaborative and high-performance work culture.
- Implemented training programs for new hires, resulting in improved onboarding experiences.
- Prepare reports on project deficiencies and document construction activities.
- Assess progress and collaborate with the engineer on contract drawings.
- Manage organizational documents: drafting, filing, scanning, copying, mailing, record-keeping, and payroll.
Store Manager
Claire’s
09.1999 - 05.2010
- Executed employee recruiting, interviewing, hiring, coaching, and termination processes.
- Fostered an open-door culture by actively engaging with associates.
- Utilized the Voice of the Associate tool to gather and address feedback.
- Developed and posted store schedules based on input from Experience and Process Leader.
- Managed recognition programs, team activities, labor allocation, training, onboarding, mentoring, and succession planning.
- Delegated responsibilities effectively while empowering associates to achieve full potential.
- Communicated critical information to associates and adapted team priorities to meet objectives.
- Administered associate complaints and grievances while ensuring timely performance reviews.
Education
Business -
Houston Community College
09.1986
Diploma - Major in all classes
Truth Christians Academy
05.1984
Skills
- Customer service
- Inventory management
- Sales analysis
- Employee training
- Financial reporting
- Scheduling
- Team leadership
- Visual merchandising
- Sales forecasting
- Staff recruitment
Accomplishments
- Increase Customer Satisfaction
- Sales Growth Leader
- Inventory Shrinkage Reduction
- Employee Training Program
References
References available upon request.
Timeline
Store Manager
Dirt Cheap Company
04.2021 - 09.2024
Office Manager
Zachry Group
05.2010 - 04.2021
Store Manager
Claire’s
09.1999 - 05.2010
Business -
Houston Community College
Diploma - Major in all classes
Truth Christians Academy
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