Stella Stoico
Santa Fe,NM
Summary
Dynamic public safety and healthcare professional skilled in emergency telecommunications and EMS dispatch. Proven track record of enhancing operational efficiency through effective team coordination and conflict resolution. Maintains composure in high-pressure environments while prioritizing patient-centered care and precise communication.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Telecommunicator I
Los Alamos Police Department
Los Alamos, NM
03.2025 - Current
- Support emergency and non-emergency public safety communications in a fast-paced dispatch environment.
- Gathered, organized, and communicated critical information accurately, ensuring effective response in high-pressure situations.
- Maintained professionalism and composure, facilitating clear communication during stressful, time-sensitive incidents.
- Coordinate effectively with team members and public safety personnel.
- Adapt quickly to changing priorities, urgent situations, and evolving circumstances.
- Demonstrated resilience, sound judgment, and attention to detail, contributing to smooth daily operations.
Dispatcher
Falck USA
Aurora, CO
10.2024 - 11.2025
- Coordinated emergency medical transportation and ambulance resources to optimize response times in high-volume dispatch environment.
- Prioritized assignments based on urgency, operational needs, and available resources.
- Managed multiple tasks and communications simultaneously, ensuring accuracy in critical situations.
- Delegated and coordinated assignments among personnel to enhance operational efficiency and team collaboration.
- Worked effectively under pressure while responding to rapidly changing situations.
- Communicated clearly with field personnel, team members, and other stakeholders.
Emergency Medical Technician (EMT) Supervisor
Ambulnz
Denver, CO
02.2024 - 10.2024
- Oversaw EMT personnel operations during emergency situations. to ensure efficient operations and high-quality patient care.
- Delegated assignments to enhance task completion and improve team coordination.
- Facilitated conflict resolution and addressed personnel concerns to maintain a professional work environment.
- Demonstrated leadership while adapting to changing operational demands.
- Identified operational issues and proposed solutions proactively. in identifying issues and developing practical solutions.
- Supported employees while maintaining expectations for professionalism and patient care.
Emergency Medical Technician (EMT)
Ambulnz
Colorado Springs, CO
07.2023 - 02.2024
- Delivered compassionate patient care and transportation, ensuring safety and dignity throughout the process.
- Facilitated effective communication with patients, families, healthcare professionals, and team members to enhance patient outcomes.
- Exhibited professionalism and composure in high-pressure, time-sensitive situations, contributing to team effectiveness.
- Responded to changing patient and operational needs using sound problem-solving skills.
- Completed accurate and timely patient-care documentation.
- Worked collaboratively with other emergency medical and healthcare professionals.
Patient Access Specialist Sr. (P.A.S.S.)
UCHealth Cancer Care and Hematology
Colorado Springs, CO
11.2021 - 06.2023
- Facilitated patient access and streamlined administrative operations in a cancer care and hematology setting.
- Coordinated communication and exchanged critical information among patients, providers, and healthcare teams to enhance care continuity.
- Provided professional and compassionate support to patients navigating complex healthcare services.
- Used EPIC to manage and document patient information.
- Managed multiple responsibilities while maintaining accuracy and confidentiality.
- Applied strong time-management and organizational skills to meet daily operational needs.
Operating Room Environmental Technician (EVT)
Parkview Medical Center
Pueblo, CO
06.2021 - 11.2021
- Maintained clean, prepared environment to ensure safe and efficient operating room operations.
- Followed established infection-control, sanitation, and safety procedures.
- Handled equipment and materials carefully in a sensitive clinical setting.
- Worked independently while completing responsibilities efficiently and accurately.
- Collaborated with healthcare staff to implement sustainability initiatives, enhancing resource efficiency across departments.
Certified Nursing Assistant (CNA)
Belmont Lodge
Pueblo, CO
07.2020 - 06.2021
- Supported residents with daily living activities, enhancing comfort and promoting independence.
- Assisted residents in safe transfers between beds, chairs, and other locations. between beds, chairs, and other locations.
- Operated Hoyer lifts and other patient-transfer equipment.
- Provided compassionate support to residents, ensuring their emotional well-being. while preserving dignity and independence.
- Responded effectively to changing resident needs in a fast-paced care environment.
- Collaborated with nursing and care staff to ensure resident safety and enhance overall comfort.
Resident Aide
Belmont Lodge
Pueblo, CO
04.2020 - 07.2020
- Assisted residents with daily living activities and personal care needs.
- Supported residents with compassion while preserving dignity and independence.
- Provided companionship and emotional support to enhance resident well-being.
- Monitored residents' vital signs and reported observations promptly.
- Communicated effectively with healthcare staff regarding resident health and behavior changes.
- Facilitated recreational activities to promote social interaction among residents.
Education
Emergency Medical Technician Training -
UCHealth Community Education Center
Colorado Springs, CO05-2023
CNA -
IntelliTec College
Pueblo, CO02-2020
High School Education -
South High School
Pueblo, CO06-2019
Skills
- Emergency Communications & Dispatch
- Emergency Response Coordination
- EPIC Electronic Health Records
- Medical Documentation
- Stress decision-making
- Multitasking & Task Prioritization
- Time Management
- Problem-Solving
- Technology and Systems Proficiency
- Attention to Detail
- Leadership & Personnel Management
- Team Coordination
- Conflict Resolution
- Training and mentorship
- Adaptability and resilience
- Operational Planning
- Operational Planning
Certification
- Emergency Medical Dispatch (EMD) Certified, 06/10/2026
- Emergency Fire Dispatch (EFD) Certified, 06/25/2026
- Emergency Police Dispatch (EPD) Certified, 06/18/2026
- Certified Nursing Assistant (CNA), 02/01/2025-01/31/2027
- UCHealth EMT Training Program, 05/01/23
Timeline
Telecommunicator I
Los Alamos Police Department
03.2025 - Current
Dispatcher
Falck USA
10.2024 - 11.2025
Emergency Medical Technician (EMT) Supervisor
Ambulnz
02.2024 - 10.2024
Emergency Medical Technician (EMT)
Ambulnz
07.2023 - 02.2024
Patient Access Specialist Sr. (P.A.S.S.)
UCHealth Cancer Care and Hematology
11.2021 - 06.2023
Operating Room Environmental Technician (EVT)
Parkview Medical Center
06.2021 - 11.2021
Certified Nursing Assistant (CNA)
Belmont Lodge
07.2020 - 06.2021
Resident Aide
Belmont Lodge
04.2020 - 07.2020
Emergency Medical Technician Training -
UCHealth Community Education Center
CNA -
IntelliTec College
High School Education -
South High School