Stella Tetonis
North Bellmore,NY
Summary
Multilingual Office Administration Professional focused on efficiency and quality customer service. SUMMARY OF QUALIFICATIONS Over 15 years of experience in medical and dental office operations, management, accounts payable/receivable and customer relations. Accomplished in strategic planning, cost containment, process improvement and marketing. Demonstrated success in building and leading office teams to provide attentive, friendly customer service while maintaining efficiency. Able to turn around unstable office operations, manage inventory, and meet critical deadlines. Areas of expertise include document preparation, quality assurance and vendor management. Detail-oriented and organized with excellent communication, interpersonal and analytical skills. Fluent in Greek and conversational in Spanish.
Overview
19
19
years of professional experience
Work History
Head Assistant
Dental World
- As head assistant, managed 8 assistants and 7 employees in 2 offices
- Coordinated patient care and staff schedules
- Tracked materials used, costs, vendors, inventory levels for both offices
- Entered each item in inventory into the database and trained office staff on data retrieval
- Automated system reduced paperwork, improved accuracy of inventory, and expedited access to related information
- Trained 2 assistants on taking x-rays, helping dentist chair-side, setting up and breaking down the office
- Trainees established new careers as dental assistants
- Substituted for assistants during absences to maintain workflow and on-time schedule
- Worked with oral surgeon, root canal specialist, dentist, and hygienists.
Assistant / Front Desk
Dr. Roger Pistocchi
- Provided chair-side assistance to dentist
- Made models, organized/sterilized materials and equipment, and maintained an orderly bleaching tray
- Resolved insurance and collection issues from previous office management.
Receptionist/ Ins Coordinator, IT, Surgical Assis
Periodontal Associates of LI
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining an efficient work environment.
- Well versed in Dentrix and played a key role in teaching employees hoe to use software.
Receptionist
Dr. Karen Nagle
10.2011 - 02.2012
- Answer calls, schedule appointments for hygienists and dentist, and address insurance questions
- Maintain accurate inventory lists and files
- Process outgoing statements, collect payments and arrange treatment and financial plans with patients
- Trained on computer systems.
Dental Assistant and Office Manager
Plainview Dental Associates
05.2006 - 03.2011
- Assisted two doctors by handling incoming/outgoing lab work, pouring models, explaining procedures to patients and ensuring patient comfort
- Managed priorities and met deadlines during ownership change
- Made bank deposits, entered payments into bookkeeping system and tracked incoming/outgoing lab work
- Monitored inventory and identified low-cost sources for materials
- Corrected prior management mistakes with patients and insurance companies
- Developed marketing and incentive plans to enhance customer traffic and retention
- Oversaw office during doctor's absence
- Assisted with the development of office redesign after flood, increased efficiency, implemented niche stations, and created a warm, inviting atmosphere
- Maintained compliance with OSHA safety regulations
- Reorganized office, completed unfinished work from previous employees, and corrected errors regarding payments and insurance
- Developed rapport with patients and provided assistance with insurance issues.
Dental Assistant
Dr. Richard Predmore
11.2005 - 04.2006
- Coordinated patient care and tracked materials inventory
- Organized back office operatories and lab, thereby improving efficiency and patient comfort
- Sterilized tools and poured and trimmed models.
Education
Studied - English and Elementary Education
Molloy College
Rockville Center, NYB.A. - Administration and Management
Briarcliffe College
Bethpage, NY01.2007
A.A.S. -
Nassau Community College
Garden City, NY01.1999
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- QuickBooks
- Easy Dental
- Fast Learner
- Time Management
- Computer Skills
- Effective Delegation
- Meeting facilitation
- Data Entry
- Office Administration
- Relationship Building
- Product and service knowledge
- Document Preparation
- File Management
- Administrative duties
- Administrative Support
Languages
Greek
Native or Bilingual
Timeline
Receptionist/ Ins Coordinator, IT, Surgical Assis
Periodontal Associates of LI
09.2021 - Current
Receptionist
Dr. Karen Nagle
10.2011 - 02.2012
Dental Assistant and Office Manager
Plainview Dental Associates
05.2006 - 03.2011
Dental Assistant
Dr. Richard Predmore
11.2005 - 04.2006
Head Assistant
Dental World
Assistant / Front Desk
Dr. Roger Pistocchi
Studied - English and Elementary Education
Molloy College
B.A. - Administration and Management
Briarcliffe College
A.A.S. -
Nassau Community College
Similar Profiles
Ava FortescueAva Fortescue
Receptionist at Children’s Dental WorldReceptionist at Children’s Dental World
Japjeet MaanJapjeet Maan
Dental Assistant at Giggles Dental WorldDental Assistant at Giggles Dental World
April KimApril Kim
Associate General Dentist at Children Dental WorldAssociate General Dentist at Children Dental World
Nicole Mary LippertNicole Mary Lippert
Front Desk Supervisor at Total Physical TherapyFront Desk Supervisor at Total Physical Therapy
Mohamed AmeerMohamed Ameer
Infrastructure Engineer at Equitable Bankers VillageInfrastructure Engineer at Equitable Bankers Village