Stella Tipton
New Caney,TX
Overview
25
25
years of professional experience
Work History
Cabin Cleaner
United Airlines
Las Vegas, NV
03.2020 - 01.2024
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
Hotel Manager
Parkside Inn
Hemet, CA
12.2006 - 01.2020
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints and offered complimentary services for hardship cases.
- Administered new hire paperwork and maintained employee files.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Childcare Provider
My Day Care
Long Beach, CA
03.2003 - 02.2006
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Sanitized toys and tables to maintain clean, safe environment.
Office Assistant
Cormier Chevrolet
Long Beach, CA
12.2000 - 01.2003
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
Security Guard
Western Security
Van Nuys, CA
02.1999 - 12.2000
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Education
High School Diploma -
Robert E. Lee High School
Houston, Texas05-1976
Skills
- Staff Management
- Customer Service
- Staff Training
- Patient Care
- Keeping Children Safe
- Security Control
- Conducting Interviews
- Activity Development
- Activities Planning
- Sales
- Upselling
- Merchandise Restocking
- Exceptional Customer Service
- Cleanliness and sanitation
Timeline
Cabin Cleaner
United Airlines
03.2020 - 01.2024
Hotel Manager
Parkside Inn
12.2006 - 01.2020
Childcare Provider
My Day Care
03.2003 - 02.2006
Office Assistant
Cormier Chevrolet
12.2000 - 01.2003
Security Guard
Western Security
02.1999 - 12.2000
High School Diploma -
Robert E. Lee High School