Summary
Overview
Work History
Education
Skills
Timeline
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Stella Viscovich

Bayville

Summary

Dynamic and dependable professional with extensive experience in customer service at Schultzy's Restaurant. Passion for effective multitasking and guest engagement, ensuring a welcoming atmosphere and high satisfaction levels. Proven ability to train new staff and maintain cleanliness, contributing to a seamless dining experience. Skilled in communication and childcare, fostering strong relationships with families.

Overview

5
5
years of professional experience

Work History

Hostess, Busser

Schultzy's Resturant
07.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Babysitter

Many Families
01.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Hostess, Busser

Clam Bar
05.2022 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Bachelor of Science - Health Science- Pre Med Track

Ave Maria University
Ave Maria, Florida
05-2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Guest engagement
  • Reliability
  • Following directions
  • Critical thinking
  • Dependability
  • Reliability and punctuality
  • Childcare

Timeline

Hostess, Busser

Schultzy's Resturant
07.2024 - Current

Hostess, Busser

Clam Bar
05.2022 - 07.2024

Babysitter

Many Families
01.2020 - Current

Bachelor of Science - Health Science- Pre Med Track

Ave Maria University

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Stella Viscovich