Hi, I’m
Stella West
Kailua Kona ,HI
Summary
In my role as a Guest Service Agent at The Courtyard King Kamehameha, I consistently delivered exceptional service to guests throughout their stay. From efficiently managing check-ins and check-outs to addressing inquiries and reservations, I ensured that each guest experienced the utmost satisfaction.
Now, as the Supervisor of the Front Office, I have transitioned into a leadership position where I oversee the daily operations of the front office. Leading a dedicated team, I am committed to maintaining seamless guest experiences while upholding the highest standards of service and professionalism. My extensive front desk knowledge serves as a foundation for guiding and supporting my team effectively.
By leveraging my expertise and experience, I am prepared to embrace the challenges of this expanded leadership role. I am dedicated to contributing to the continued success of the team and the hotel as a whole, ensuring that every guest receives an exceptional and memorable stay.
Overview
3
years of professional experience
Work History
Marriott
Front Office Supervisor
10.2023 - Current
Job overview
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Marriott
Guest Service Agent
06.2022 - 10.2023
Job overview
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
Education
George Washington Carver School Of Arts And ScienceSacramento, CA
GED
05.2021
Skills
- Issue handling
- Staff Management
- Multitasking proficiency
- Property Management Systems
- Decision-making capabilities
- Data Entry
- Complaint Handling
- Emergency Procedures
- Skilled in FOSSE
- Conflict Mediation
Timeline
Front Office Supervisor
Marriott
10.2023 - Current
Guest Service Agent
Marriott
06.2022 - 10.2023
George Washington Carver School Of Arts And Science
GED
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