Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella Whiley

West Jordan,UT

Summary

Seasoned Sous Chef specializing in asian cuisine. Successful 8 year record in high-volume kitchens. Career achievements working with head chefs and kitchen staff to meet high standards for taste, presentation and service. Adaptable and enterprising sous chef with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

6
6
years of professional experience

Work History

Sous Chef

Marriott
11.2018 - 03.2022
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
  • Collaborated with staff members to create meals for large banquets.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Obtained fresh, local ingredients to lower grocery costs.

Customer Service Manager

Kmart
02.2013 - 06.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

High School Diploma -

San Diego Job Corps Center
Imperial Beach, CA
12.2003

Skills

  • Chef Assistance
  • Stocking and Replenishing
  • Food Spoilage Prevention
  • Menu Planning
  • Food Preparation and Safety
  • Disciplinary Action
  • Inventory Management
  • High-Volume Environments
  • Order Delivery Practices
  • Kitchen Preparation
  • Vendor Relations
  • Profit Target Achievement
  • Garnishing and Plating

Timeline

Sous Chef

Marriott
11.2018 - 03.2022

Customer Service Manager

Kmart
02.2013 - 06.2015

High School Diploma -

San Diego Job Corps Center
Stella Whiley