Stellarae Malgradi
Brentwood,California
Summary
At FH Dailey Chevrolet, I excelled as a Lead Weekend Receptionist/Administrative Clerk, fostering strong client relationships and enhancing guest experiences through expert communication and organizational skills. My collaborative approach and proficiency in managing multi-line telephone systems significantly contributed to improved customer satisfaction and operational efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Lead Weekend Receptionist/Administrative Clerk
FH Dailey Chevrolet
02.2022 - Current
- Contributed to a positive work environment by embracing a collaborative approach and offering support to fellow staff members when needed.
- Promoted company services by providing guests with informative materials about available offerings upon arrival.
- Contributed to increased client satisfaction by greeting visitors warmly and providing exceptional service.
- Supported administrative staff by taking detailed messages, forwarding calls, and managing email correspondence.
- Ensured smooth workflow between departments by communicating pertinent information from clients to relevant team members.
- Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
- Maintained an organized work environment through effective filing systems and document management.
- Managed sensitive client information discreetly while adhering to strict confidentiality guidelines within the office setting.
- Resolved customer issues effectively by promptly addressing concerns or directing them to the appropriate department for assistance.
- Demonstrated consistent professionalism in both verbal and written communications with clients and colleagues alike.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Carondelet High School
Concord Ca06.2026
Skills
Team player attitude
Strong Organization
Customer service expertise
Scheduling appointments
Accomplishments
I won Customer Satisfaction Award for achieving 100% Customer Satisfaction for 2023.
I have volunteered with numerous community events and donated my time for cancer fundraisers.
Timeline
Lead Weekend Receptionist/Administrative Clerk
FH Dailey Chevrolet
02.2022 - Current
High School Diploma -
Carondelet High School
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