Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stelle Bolanos

Stelle Bolanos

Miami,FL

Summary

Multi-faceted professional with 10 years of experience in the jewelry industry. Open to providing my knowledge of wholesale management, customer service, marketing skills along with my upselling magic to In Season Jewelry. Articulate, savvy and results-oriented with a passion for understating customers needs and growing business relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

The M Jewelers NYC
Miami, FL
02.2023 - 02.2024
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Created reports on customer feedback, complaints, and suggestions for upper-level review.
  • Developed policies and procedures related to customer service operations.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Drafted scripts/macros for agents handling incoming emails so that they can respond accurately and effectively.
  • Served as the main point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established and kept an organized system for all incoming return and exchanges and repairs.

Wholesale Manager

Jaimie Nicole Jewelry
05.2015 - 02.2023
  • Conducted market research to identify potential customers, competitors, and industry trends.
  • Maintained knowledge of company products and services to lock in sales, upsell and promptly resolve any concerns.
  • Generated new and follow up with existing wholesale accounts.
  • Built and established strong relationships with key accounts to ensure repeat business.
  • Proactively engaged with clients in-person, via phone, email and social media outlets.
  • Created promotional materials such as digital seasonal logbooks.
  • Evaluated and authenticated purchases orders, returns and price quotes
  • Managed customer relationship management databases.
  • Merchandised showroom and trunk show seasonal display concepts.
  • Planned and coordinated promotional activities such as trunk shows, seasonal bazaars and charity events.
  • Coordinated with logistics department regarding timely deliveries of shipments.
  • Created weekly reports on product performance, inventory levels, customer feedbacks.

Digital + Email Marketing Manager

Jaimie Nicole Jewelry
  • Developed marketing content such as email campaigns, landing pages, promotional materials and advertisements.
  • Maintained company's website including homepage appearance updates, category/collection pages, uploading new products and descriptions.
  • Created social media content with consistent tone to retain and increase brand awareness.
  • Increased customer engagement through social media outlets.
  • Analyzed and reported social media and email marketing campaign results.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Devised strategies and roadmaps to support product vision and value to business.
  • Conceptualize and execute company's marketing calendar and posted new content to coincide with new product and service releases.
  • Directed successful search engine marketing campaigns that used solid linking, technical and keyword research tactics.
  • Successfully launched offline and online consumer targeting and marketing strategy.
  • Analyzed and reported social media and online marketing campaign results.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Monitored return on investment of online and social media marketing efforts.

Creative Director

Jaimie Nicole Jewelry
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Orchestrated photo sessions by choosing photographers, cosmetic artists etc.
  • Contributed to hands on styling, and prop creation.
  • Evaluated and approved image retouch work, mechanicals and art proofs to deliver quality results.
  • Collaborated with production on task list creation and mood boards to meet overall project goals.

Education

Bachelor of Arts Degree - Fashion Merchandising

Miami International University of Art And Design

Bachelor of Arts - Business and Administration- Mater Marketing

Florida International University

Skills

  • Customer Service / Wholesale Management Sales
  • Client Relations and Retention
  • Talent Development
  • Decision Making Problem-Solving
  • Sales Floor Organization
  • Marketing Communications
  • Social Media and E-Commerce
  • Presentation and Networking
  • Business and Technical Writing
  • Press Kits and Event Planning
  • Promotional Analysis
  • Marketing Strategies
  • Brochures and Web Design Merchandise Management
  • Visual Presentation
  • Assortment Planning
  • Business and Retail Math
  • Financial Evaluation

COMPUTER PROFICIENCY

  • Illustrator, Microsoft Excel, PowerPoint, Photoshop, Word, Canva, WordPress
  • Other: Gorgias, NetSuite, Klayvio, Shopify, QuickBooks Financial, QuickBooks Point of Sale

Languages

English
Spanish

Timeline

Customer Service Manager

The M Jewelers NYC
02.2023 - 02.2024

Wholesale Manager

Jaimie Nicole Jewelry
05.2015 - 02.2023

Digital + Email Marketing Manager

Jaimie Nicole Jewelry

Creative Director

Jaimie Nicole Jewelry

Bachelor of Arts Degree - Fashion Merchandising

Miami International University of Art And Design

Bachelor of Arts - Business and Administration- Mater Marketing

Florida International University

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Stelle Bolanos