Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Stena Hinkle

Saint Joseph,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Deputy Assessor

Buchanan County Courthouse
Saint Joseph, MO
08.2022 - 01.2024
  • Reviewed title documents prior to issuing new assessments.
  • Entered personal property data into DevNet computer system and checked values against similar vehicles.
  • Managed daily operations within the department.
  • Processed documents based on what the taxpayer claimed on their Assessment List.
  • Assisted taxpayer with questions regarding their assessed values of their vehicles. based on Price Digest to compile the correct valuation of personal property.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prepared assessment reports for the Assessor's office in accordance with state regulations.
  • Worked successfully with coworkers to accomplish goals and address issues related to daily functions of the personal property department.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Campus Testing Coordinator

Pensacola State College
Pensacola, FL
06.2017 - 07.2020
  • Ensured secure storage of all test materials in accordance with regulations.
  • Provided technical support to students
  • Monitored student attendance and enforced testing policies.
  • Reviewed requests from students seeking accommodations due to disabilities.
  • Maintained accurate records of all testing activities, including registration forms and test results.
  • Coordinated and scheduled campus-wide testing sessions.
  • Responded promptly to inquiries from faculty members concerning exam scheduling.
  • Administered placement tests as needed for incoming students.
  • Developed and distributed test materials to faculty, staff, and students.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reported any suspicious behavior or cheating attempts observed during examinations.
  • Distributed and collected paper-based tests from students at scheduled times.
  • Attended conferences, workshops and seminars to increase job-related knowledge.
  • Assisted students in navigating through the testing software interface as needed.
  • Monitored student progress during examinations to ensure compliance with testing policies and procedures.
  • Assisted with setting up computer labs for remote proctoring sessions when necessary.
  • Checked student identification documents before allowing them access to tests.
  • Ensured that all test takers followed exam instructions, rules and regulations.
  • Responded to inquiries regarding examination schedules, content, scoring criteria.
  • Resolved any issues or discrepancies related to the tests in a timely manner.
  • Troubleshot technical problems encountered during the exams and provided solutions where possible.
  • Provided technical support to online test takers throughout the duration of their exams.
  • Performed quality assurance checks on software applications used during proctored exams.
  • Ran daily system checks on computers used for online testing purposes.
  • Maintained a secure environment for proctored exams by monitoring the testing room.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Administrative Assistant/Academic

Missouri Western State University
Saint Joseph, MO
10.1981 - 12.2015
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized both physical and digital files and updated reports
  • Provided secretarial and office management support.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Managed database systems containing student information.
  • Provided administrative support to the department chair and 6 full-time faculty and 4 part-time faculty. Including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Scheduled appointments, meetings and events for faculty.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.
  • Created travel arrangements for senior managers according to their requirements.
  • Conducted research online using search engines such as Google or Yahoo!
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Inventoried and ordered supplies for office.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided excellent service and attention to students and faculty when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Front Desk Medical Receptionist

Med Clinic
Saint Joseph, MO
07.2000 - 05.2004
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Greeted patients, verified insurance information and collected copays.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and confirmed patient appointments and consultations.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Checked patients in and out for appointments and collected co-payments.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Informed patients of financial responsibilities prior to rendering services.

Education

High School Diploma -

Mid Buchanan High School
Faucett, MO
05-1974

General Studies

Missouri Western State University
Saint Joseph, MO

Skills

  • Records Maintenance
  • Confidentiality
  • Personal Property Valuations
  • Data Entry Skills
  • Data Collection
  • Records Review
  • Scheduling
  • Travel Coordination
  • Clerical Support
  • Appointment Scheduling
  • Calendar Management
  • Minute Taking
  • Filing
  • Mail Handling
  • Database Management
  • Memo Preparation
  • Meeting Planning
  • Spreadsheet Management
  • Microsoft Outlook
  • Budget Tracking
  • Excel Spreadsheets
  • Strong Problem Solver
  • Mail Distribution
  • Insurance Eligibility Verifications
  • Customer Relations
  • Microsoft PowerPoint
  • Customer Service
  • Account Reconciliation
  • Mail Management
  • Multi-Line Phone Systems

Affiliations

  • Reading
  • Bicycling
  • Pickle Ball

Accomplishments

  • Outstanding Employee Award
  • Philanthropy Award from United Cerebral Palsy

Certification

  • Certification for different Test,
  • ACT
  • Pert
  • Hesi,
  • Workkeys
  • NCCER,
  • Academic Department Exams

References

References available upon request.

Timeline

Deputy Assessor

Buchanan County Courthouse
08.2022 - 01.2024

Campus Testing Coordinator

Pensacola State College
06.2017 - 07.2020

Front Desk Medical Receptionist

Med Clinic
07.2000 - 05.2004

Administrative Assistant/Academic

Missouri Western State University
10.1981 - 12.2015

High School Diploma -

Mid Buchanan High School

General Studies

Missouri Western State University

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Stena Hinkle