Summary
Overview
Work History
Education
Skills
Organizations and Additional Training
Timeline
Generic

Stena Seamann

Burwell,Nebraska

Summary

Knowledgeable and professional assistant skilled in administrative support and customer support. Possessing uncompromising work ethic, time management, organization and prioritization qualities. Interested in obtaining an administrative assistant position in Burwell Public Schools, where I can leverage my administrative and organizational skills to support the team and ensure smooth operations of the elementary school by assisting; administration, faculty, staff, students, family and Garfield County.

Overview

28
28
years of professional experience

Work History

Deputy Emergency Manager

Region 26 Emergency Management
Taylor, Nebraska
08.2022 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Conducted meetings with team members to discuss upcoming tasks and project deadlines.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Organized trainings throughout 8 counties of Region 26
  • Set-up and maintain filing system
  • Create, maintain and enter information into databases
  • Maintain Schedules and calendars for all Region 26 activities; coordinate meetings, appointments, and events
  • Process purchase orders- verify invoice
  • Manage payroll functions including maintaining timekeeping records and processing and submitting payroll
  • Track expenditure for budget purposes
  • Serve as a central information point to the public and our emergency teammates
  • Attend meeting via multiple distance forms; Teams Meet, Zoom, Skype, Web-Ex
  • Read, sort and distribute incoming mail
  • Organize and plan large and small scale trainings and activities
  • Participate in "I love you guys" reunification training and events with our school systems
  • Assist with media- PIO duties
  • Assist in developing and managing a budget for a multi-million dollar PSAP/EM 8 county region
  • Assist with grant development and management
  • Assume all duties of Emergency Manager in their absence
  • Maintain all credentialing for 8 county region for all; government, fire/rescue and law enforcement agencies

Eligibility Operations Worker

Nebraska Department of Health and Human Services
Nebraska City, Nebraska
02.2019 - 08.2022
  • Review applications for Medicaid assistance and determine eligibility- began as a MAGI worker, moved to Non-Magi after 6 months and then was moved to specialized team for Nursing Home and long term care -specialized in Nursing home and long-term care, cases for the most recent 1.5-2 years, working closely with Area agency on aging and aging partners, AD Waiver, RD and DD services to ensure quality services for clients, worked with funeral homes, financial institutions, and several other outside agencies to complete these specialized cases
  • Daily interaction with clients via telephone, mail and email in order to collect, verify and update financial and demographic information
  • Manage large/multiple case load and fast pace environment
  • Utilized and access computer databases to document information with extreme accuracy
  • Became proficient in NFOCUS and other agency computer programs as needed, as well as Word, Excel, Outlook, and WEBEX
  • Ensure that all daily deadlines and goals were met or exceeded and accuracy was maintained while preforming with minimal direct supervision
  • Worked with policy to ensure all regulations are being followed- particularly through Covid guideline changes and State of Emergency guideline changes

Reentry Specialist

Nebraska Department Of Correctional Services
Lincoln, Nebraska
01.2016 - 02.2019
  • Provide customer service to general public as well as co-workers/peers
  • Assist individuals with filing and determining eligibility for public assistance; SNAP benefits, housing grants, insurance assistance/health service eligibility (discharging inmate population)
  • Maintain high level of strong time management skills to ensure all work is done, and goals are accomplished; use outlook calendar, skype for meetings and other tools to ensure all work can be done in a timely manner and tracked appropriately
  • Continuously provide program evaluation
  • Work daily in an ever changing and fast paced environment, adapting to change as necessary
  • Set calendar so that I could complete all work assigned and take initiative prioritize as necessary
  • Assist individuals in applying for unemployment services and assistance as well as working with community supports to assist with this resource need -Create and maintain database systems to track client/customer meetings and needs
  • Ensure that I proficiently enter data and information while preforming meetings with clients via phone or face to face to ensure accurate recordkeeping
  • Set priorities and goals based on the information gathered during our meetings and other collateral information-this must be done independently
  • Work closely with our clients/customers to resolve problems and fill their needs by conducts case management by completing discharge planning for each reentrant, including assisting reentrant in obtaining necessary documents, works with reentrant to arrange post release housing, employment and education assistance as well as need/wanted treatment, and pro-social programs, collect collateral information, gather social history; including information from employers and family when necessary, assist them in seeking necessary assistance such as SNAP benefits, collaborate with other providers to obtain N-Focus information or to assist in getting reentrant connected with appropriate providers to utilize N-focus for their resource needs
  • Navigate numerous computer programs, including all Microsoft programs and many state specific computer programs
  • Office management and record keeping
  • Attend webinars and on-line courses to become familiar with current programs and resources, also seek out additional training resources through internet to ensure that myself and my teammates have the most current and comprehensive training in our area of expertise
  • Prepare administrative reports
  • Answer phones on multi-phone line (VoIP)
  • Provide seamless transition for clients by utilizing my strong verbal and written communication to decipher the needs of the client and provide services that are truly customer focused to ascertain their needs as well as what is best for the community
  • Comprehend and follow complex and technical procedures to communicate effectively with inmate, staff, grantees, outside agencies/resources, grant partners and public
  • Ability to identify unusual problems for resolution or referral to clients/reentrants
  • Maintain confidential at all times
  • Extensive knowledge of community and its resources and transfer appropriate information to parole officers and community resource providers while maintaining confidentiality and obtaining Releases of information when necessary to ensure the appropriate transfer of information to all individuals involved in a case plan
  • Maintain ability to meet recurring deadlines, ability to effectively organize time, set priorities, and work under stressful conditions
  • Significant amount of time spent conducting phone interviews and providing customer service to our reentrants and their support systems in person and on the phone
  • Data entry-regarding parole, discharge plans, and ensuring that the reentrant has access to all available resources needed
  • Deal with angry and difficult clients and public
  • Effectively problem solve and determine necessary courses of action and timelines in order to meet all deadlines set
  • Assist in setting up community service
  • Become knowledgeable of all grant funded programs, review applications and track data to assist with grant funded programs for reentry
  • Assist in ensuring clients/reentrants can begin or continue to pay restitution, fines, fees, child support and any other financial obligations; this may be through education and finance planning as well as helping to obtain and maintain positive employment and budgeting skills
  • Assist clients in program completion and skill development often through referrals to community resources and programs
  • Utilize our computer databases to track, update, and document reentrant information, accurately process assigned work tasks and prepare correspondence as necessary, utilizing multiple computers systems and navigate between each system seamlessly
  • Ensures individual participant case planning encompasses key partners, support and services
  • Assist clients in locating, applying for, and obtaining employment and/or finding the appropriate community resources to assist in this area for true supportive employment, for individuals who may be considered employment challenged
  • Ensure that reentrant loan and other financial applications are completed correctly when necessary
  • Ensure reentrants are familiar with needed insurance information and tracking, including covering all ACA information available to them upon reentry
  • Compile and send the required information to providers, community resources and all necessary parties involved with the client/reentrant
  • Ensure that preparation includes assistance to connect with services in the following areas: housing, transportation, workforce development and employment, leisure skills activities, faith–based programming, mentoring, medical care, and specialized aftercare services including mental health treatment, aggression management, sexual behavior treatment, and alcohol and other drug abuse treatment
  • Serves as the central point of contact for assigned facilitates for all reentry services of their reentrants
  • Attends program and agency related meetings and conferences
  • Develops and facilitates a strategy for community education and awareness of Offender Reentry and community notification regarding the return of specific individuals
  • Work closely with partner agencies/grant partners to ensure reentrants are engaged and supported in services that include employment/training, housing, mentoring, and other comprehensive services
  • Promoting family involvement in the planning process
  • Extensive public contact regarding customer service for internal and external customers as well as with our clients in a human services setting
  • Arrange for and/or provide client transportation
  • Inform and encourage reentrants to participate in; job readiness programs, cognitive-behavioral programs, clinical and non-clinical programs
  • Makes public presentations concerning reentry services and cooperates with community agencies and activities as a representative of the Reentry program -Use computer systems and office applications to performing office/secretarial support functions; Experience in Microsoft Word, Excel, Publisher Outlook and Power Point, Skype/Lync, NiCams, Access, Siebel, Passport, Internet-Explorer/Chrome, Media Player;

Unit Manager

Nebraska Department Of Correctional Services
Tecumseh, NE
03.2010 - 12.2015
  • Supervise staff in all areas of case management for entire housing unit (256 clients/customers) as well as public/family/friends
  • Preform case management and case planning for 256 client/customers
  • Provide strong communication with community resources via phone
  • Preform accurate data entry while communicating with client/customers
  • Work independently as I was the only Unit Manager for this unit and responsible for all staff and client/customer needs with little guidance for daily decisions.
  • Deescalate high stress situations between client/client or client/staff-utilize Verbal Judo, active listening skills, CICR techniques or other negotiation skills when necessary
  • Supervise staff as they assess the department through ACA accreditation; programs, health and safety of the institution -Auditing Work with difficult and often times angry or violent clients and their families as well general public and staff.
  • Preparation of investigative reports and assist in gathering information for the preparation of litigation reports
  • Filing and client records maintenance-as well as conducting audits on client files -testifying in administrative and court hearings
  • Utilize multiple computer systems and data bases to gather information as well as input information into those systems and provide services to our inmate population as well their support systems-often times utilizing these databases and computer systems while completing other tasks
  • Data entry of all grievances and meet deadlines for grievances -Data entry of classification entry and classification actions
  • Basic maintenance of office equipment
  • Ensure all staff maintain appropriate certifications and training to maintain certification -Review and approve all classification at unit level
  • Develop and deliver/present training for staff of all levels
  • Act as liaison between inmates and/or unit staff and administrative staff
  • Attend meetings to assess and ensure appropriate programming for special needs clients/inmates; including ensuring inmates with ADA issues are appropriately served.
  • Review and recommend changes to policy, procedures and processes as needed.
  • Assist in planning and implementation of accommodations necessary for inmates with ADA compliance needs Setup and maintain hardcopy and electronic files for inmate information
  • Maintaining Excel spreadsheets as to caseload distributions/assignments as well as other information
  • Ensure all documents are prepared and processed in a timely manner Maintain files on employees
  • Provide direction including training new staff -Prepare ACA files, and attend and assist with ACA audits throughout the department
  • Preform intake for unit/classification needs -Serve as a hiring committee chair
  • Relieve superior staff or other unit managers during their absence
  • Provide direct social services to clients/inmates by assisting with release planning and working directly with community agencies for such assistance
  • Schedule staff for appropriate and required training -assess programs, services, or operations for compliance with social, health, safety, or licenser requirements through ACA (American Correctional Association) through file preparation
  • Serve as a member of an audit team to assess the compliance of the departments programs, services, or operations for compliance with social, health, safety, or licenser requirements through ACA
  • Work closely with community resources to assist with release planning and family reunification and adjustment, especially for families with special needs when an inmate is returning to the community
  • Maintain positive and professional relationships with inmates, inmates families and community members to assist in the movement of inmates throughout the correctional system as well as moving them toward re-entry in to the community; through parole or release.

Correctional Lieutenant

Nebraska Department Of Correctional Services
Tecumseh, NE
09.2008 - 03.2010
  • Provided leadership and supervision to subordinate staff.
  • Facilitated communication between inmates and other members of the criminal justice system.
  • Developed, monitored and revised operational policies and procedures.
  • Conducted investigations of inmate disturbances and incidents.
  • Monitored security systems for compliance with established protocols.
  • Assessed staffing needs and implemented appropriate corrective actions when needed.
  • Evaluated employee performance, providing feedback as necessary.
  • Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
  • Provided guidance to staff on proper application of correctional policies and procedures.
  • Responded promptly to emergency situations in accordance with established guidelines.
  • Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
  • Served as liaison between management staff and other agencies involved in offender programming initiatives.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Communicated information regarding security, safety and operations through chain of command.
  • Prepared written reports concerning inmate's misconduct.
  • Assigned inmates to open and appropriate housing units.

Victim Services Coordinator

Nebraska Department Of Correctional Services
Lincoln, Nebraska
07.2006 - 09.2008
  • Provided crisis intervention and emotional support to victims of crime and their families.
  • Facilitated referrals to community resources, such as counseling services, legal assistance, housing, medical care and other social services.
  • Conducted outreach activities to educate the public about victim rights and available services.
  • Assisted with the preparation of court documents for victims seeking protection orders.
  • Organized and facilitated support groups for survivors of trauma.
  • Maintained accurate records of client contacts, case notes, service provision and outcomes.
  • Monitored compliance with laws related to victim rights and confidentiality regulations.
  • Collaborated with law enforcement agencies to ensure victims are provided appropriate services throughout criminal proceedings.
  • Provided advocacy on behalf of victims during criminal justice proceedings.
  • Developed training materials on topics related to victim's rights and services offered by the organization.
  • Counseled individuals regarding their options following a traumatic event.
  • Attended conferences related to victim services in order to stay current on best practices.
  • Served as a liaison between the organization and other community organizations providing similar services.
  • Created educational materials for distribution at events aimed at raising awareness about victimization issues.
  • Consulted with staff on resolution of complex service issues.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Correctional Unit Worker/Case Manager

Nebraska Department Of Correctional Services
Tecumseh, NE
03.2004 - 07.2006
  • Monitored client progress through regular review of case notes, assessments, and other documentation.
  • Provided crisis intervention services to address emergent issues in a timely manner.
  • Developed individualized treatment plans that addressed the client's identified goals and objectives.
  • Maintained accurate records of all client interactions in accordance with agency policy and procedures.
  • Maintained contact with family members to ensure continuity of care for clients upon release from custody or incarceration.
  • Ensured compliance with state regulations governing corrections case management practice.
  • Attended monthly team meetings to discuss caseloads and provide updates on client progress towards rehabilitation goals.
  • Observed emotional and physical conditions of inmates to identify and proactively address concerns.
  • Determined and assigned inmates to appropriate housing.
  • Managed all of inmate payroll duties.
  • Supervised and inspected inmates' rooms and premises for illegal items.
  • Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
  • Prepared parole administration documentation with zero discrepancies.
  • Monitored inventory levels to ensure adequate supply for inmate population and staff needs.
  • Trained new employees on all procedures and documentation.

Director of Youth Ministry

Faith United Methodist Church Of Lombard
Kearney, NE
08.2000 - 09.2005
  • Recruit, motivate and train all teachers and sponsor working with youth and children of the church
  • Responsible for informing and involving entire church in youth and children events; producing monthly newsletter, weekly announcements and other materials as needed to keep church fully knowledgeable of activities
  • Director for budget, accounting, finances, fund raising, grant writing and all other fiscal matters for the youth and children programs of the church ; Direct church; budgeting, accounting and finance planning for all areas of youth and children’s ministry
  • Direct program evaluation for youth and children’s programs
  • Complete all staffing related to youth and children’s ministry including but not limited to; approving work time and leave time, evaluation completion, discipline
  • Maintain strong public relations with all Kearney area churches
  • Develop, maintain, and analyze new and innovative programming to interest youth and parents
  • Maintain positive public relations in the Kearney and surround communities and continuously build public relations through the United Methodist Church in the conference and jurisdiction

CASA Volunteer

Buffalo County CASA
Kearney, NE
02.1996 - 01.2001
  • Perform investigations of child abuse and neglect cases in order to support the children's best interest
  • Attend court appearance and speak on behalf of children's best interest
  • Submit reports to judge, HHHS, prosecuting attorney, defending attorney and Guardian Ad Litem
  • Interpret court reports
  • Work closely with outside agencies to obtain appropriate programming/resources for families in need
  • Assist in grant applications/writing and reviewing grants written by the director
  • Assist in grant monitoring to ensure compliance with grant specifications
  • Attend grant writing fundamentals seminar
  • Accompanied clients throughout various appointments such as medical visits or school meetings.
  • Encouraged open communication between family members while promoting healthy conflict resolution skills.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Developed positive relationships with children through one-on-one activities such as playing games or reading books together.
  • Maintained detailed records on all cases including progress notes, reports, assessments.

Supervisor, Health and Safety Director

Mary Matthisian, University of Nebraska at Kearney
Kearney, US
04.2000 - 09.2000
  • Interview, hire, train and supervise all Water Safety Instructors for Lincoln.
  • Answer phones in the call center for registration- handle hundreds of request via call center for swimming lessons in a short period of time.
  • Assisted in development of staff training and maintenance procedures for all aquatics programs as well as customer satisfaction program build and maintain community outreach for our programs analyze program operations
  • Identifying budget, staff, and equipment needs interpreting statistical, and program data at the end of the season evaluating administrative records and reports Coordinate programs with Lincoln Park and Recreation facilities
  • Instruct community education programs Provide strong public relations for the American Red Cross Instrumental in developing swimming safety programs for special needs persons
  • Responsible for scheduling of programs and staff Collaborate with financial team members to resolved issues with financial reports submitted for reimbursement to assure all staff are given timely and appropriate funding and reimbursements

Education

Some College (No Degree) - Family and Consumer Sciences/Political Science

University of Nebraska At Kearney
Kearney, NE

Skills

  • Experience with; Internet, PowerPoint, Proficient with the following basic software; Adobe Photoshop, Microsoft Publisher, Microsoft Word, Works, Microsoft Excel, Access, WordPerfect, Adobe, Corrections Related software; CTS/C1 Programming NE Department of Corrections Specific, Victim Services Database , Siebel, Web Suite, Corrections Tracking System, and Office Outlook, NFOCUS, WEBEX, Teams-meets, Salamander credentialing system
  • Meetings and presentations
  • Research and reporting capabilities
  • Program coordination
  • Proposal Writing
  • De-Escalation Techniques
  • Crisis Negotiator; hostage, suicide, barricade

Organizations and Additional Training

  • I love you guys reunification training; basic and train the trainer
  • ICS 100, 200, 220, 300, 400, 700, 800- NIMS
  • Crisis Negation Team Member and Team Leader
  • STRONG-R training Yellow Belt Six SIGMA
  • Excelling as a first time supervisor
  • Re-Entry Alliance of Nebraska Board of Directors
  • Bridges to Hope Board of Directors
  • PREA Investigation Training
  • Lourdes Central Catholic School Board
  • Field Training Officer

Timeline

Deputy Emergency Manager

Region 26 Emergency Management
08.2022 - Current

Eligibility Operations Worker

Nebraska Department of Health and Human Services
02.2019 - 08.2022

Reentry Specialist

Nebraska Department Of Correctional Services
01.2016 - 02.2019

Unit Manager

Nebraska Department Of Correctional Services
03.2010 - 12.2015

Correctional Lieutenant

Nebraska Department Of Correctional Services
09.2008 - 03.2010

Victim Services Coordinator

Nebraska Department Of Correctional Services
07.2006 - 09.2008

Correctional Unit Worker/Case Manager

Nebraska Department Of Correctional Services
03.2004 - 07.2006

Director of Youth Ministry

Faith United Methodist Church Of Lombard
08.2000 - 09.2005

Supervisor, Health and Safety Director

Mary Matthisian, University of Nebraska at Kearney
04.2000 - 09.2000

CASA Volunteer

Buffalo County CASA
02.1996 - 01.2001

Some College (No Degree) - Family and Consumer Sciences/Political Science

University of Nebraska At Kearney

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Stena Seamann