Stency Evangelista

Duties

• Perform manicures and pedicures, including nail trimming, cuticle care, and hand/foot massage.Apply nail polish, gel, acrylics, and other nail enhancements.
• Provide high-quality spa services such as facials, massages, and body treatments in a clean and sanitized environment
• Perform a variety of skincare treatments including facials, chemical peels, and microdermabrasion.
• Sanitate all tools and work areas to ensure compliance with health and safety regulations.
• Consult with clients to assess their skin care needs and recommend appropriate treatments.
• Maintain accurate client records using Data Trak software.
• Manage front desk operations including scheduling appointments and handling guest inquiries.
• Provide exceptional guest services by creating a welcoming atmosphere and ensuring client satisfaction.
• Stay updated on the latest trends in skincare, color theory, and hair extensions to provide informed recommendations.

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Cleans guestroom windows to hotel standards
• Replaces all amenities and linens according to hotel standards
• Keeps cart and linen closets clean and orderly
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per hotel standards
• Reports items of value left unsecured in hallways and guestrooms
• Cleans assigned rooms within shift time requirements, passing all inspections
• Removes Room Service trays from rooms and places in on floor by room entrance
• Replaces burned out light bulbs according to hotel standards
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls
• Cleans spots on carpets
• Completes special cleaning projects
• Refills cleaning bottles with chemicals according to department guidelines
• Applies excellent guest relations skills when interacting with guests
• Interacts with guests in a friendly and professional manner
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind
• Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various surfaces
• Uses proper chemicals when cleaning as described by the department's procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observes hotel telephone etiquette, message, and call handling procedures
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Complies with all specific HOSTAR policies and procedures
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and duties as assigned

Duties

• Perform manicures and pedicures, including nail trimming, cuticle care, and hand/foot massage.Apply nail polish, gel, acrylics, and other nail enhancements.
• Provide high-quality spa services such as facials, massages, and body treatments in a clean and sanitized environment
• Perform a variety of skincare treatments including facials, chemical peels, and microdermabrasion.
• Sanitate all tools and work areas to ensure compliance with health and safety regulations.
• Consult with clients to assess their skin care needs and recommend appropriate treatments.
• Maintain accurate client records using Data Trak software.
• Manage front desk operations including scheduling appointments and handling guest inquiries.
• Provide exceptional guest services by creating a welcoming atmosphere and ensuring client satisfaction.
• Stay updated on the latest trends in skincare, color theory, and hair extensions to provide informed recommendations.