Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Stency Johnson

Lumberton,North Carolina

Summary

Customer service enthusiast with a passion for providing exceptional support and resolving issues. Pursuing role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

MSC-Inbound/Outbound

Pearl Interactive/Optum Serve
12.2023 - 08.2024
  • Managed inbound and outbound calls effectively, providing exceptional support to veterans and helping them schedule appointments in a timely matter.
  • Resolved Veteran/POC, provider, and representative requests and issues in with tact and professionalism.
  • Utilized company-specific software and tools to navigate customer databases, ensuring accurate and efficient handling of customer information.
  • Convey complex information in a clear, understandable manner to veterans, providers, and VA representatives alike.
  • Remote/WFH

Customer Service Rep-Inbound

Sykes
11.2018 - 03.2020
  • Managed inbound and outbound calls effectively, providing exceptional support to customers in a high-volume call center environment.
  • Resolved customer inquiries, issues, and complaints promptly and professionally.
  • Utilized company-specific software and tools to navigate customer databases, ensuring accurate and efficient handling of customer information.
  • Remote/WFH

25 Q IT Specialist

U.S. Army
07.2013 - 01.2017
  • Managed and maintained information systems to ensure their operational readiness, showcasing a strong attention to detail and technical competence.
  • Provided technical support to a diverse range of users, honing the ability to communicate complex technical information in a clear and understandable manner.
  • Troubleshot and resolved technical issues efficiently, demonstrating problem-solving skills crucial for handling customer inquiries and issues in a call center environment.

Education

Degree - Music Production, Business

Los Angeles Film School
Los Angeles, CA
05.2024

Diploma - undefined

Lumberton Sr High
Lumberton, NC
06.2013

Skills

  • Strong attention to detail and technical competence
  • Adaptability and Learning
  • Agility
  • Technical Proficiency
  • Teamwork and Collaboration
  • Customer service
  • Multitasking
  • Excellent communication
  • Organization and time management

LANGUAGES

English.

Awards

Honorable Discharge: Completed 4 years in military with IT

Timeline

MSC-Inbound/Outbound

Pearl Interactive/Optum Serve
12.2023 - 08.2024

Customer Service Rep-Inbound

Sykes
11.2018 - 03.2020

25 Q IT Specialist

U.S. Army
07.2013 - 01.2017

Diploma - undefined

Lumberton Sr High

Degree - Music Production, Business

Los Angeles Film School

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