Stenio Lima Santos
Orange Park,FL
Summary
Dynamic professional with a proven track record at Publix Super Market, excelling in customer service and cleanliness. Fluent in Portuguese, Italian, and English, demonstrating strong work ethic and innovative thinking. Expert in cash handling and fostering customer satisfaction, I significantly improved workflow efficiency and safety compliance. Skilled in creating loyal clientele through outstanding service and professionalism.
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Publix Super Market
05.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front of the House
Urban Bean Coffeehouse
04.2024 - 11.2024
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
Sales Associate
Flemingo Dutty Free
12.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bartender/Server
Riu Hotels Chain
06.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Secondary School of Boa Vista
Sal Rei Boa Vista Cape Verde06-2009
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Speak 3 languages (portuguese,italian,english)
- Reliability and punctuality
- Listening and comprehension
- Professionalism and courtesy
- Cash handling expertise
- Patience and empathy
- Creative solutions
- Innovative thinking
Languages
English
Professional Working
Portuguese
Native or Bilingual
Italian
Native or Bilingual
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Clerk
Publix Super Market
05.2024 - Current
Front of the House
Urban Bean Coffeehouse
04.2024 - 11.2024
Sales Associate
Flemingo Dutty Free
12.2021 - 02.2023
Bartender/Server
Riu Hotels Chain
06.2018 - 09.2019
High School Diploma -
Secondary School of Boa Vista
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