Stenisha Johnson
Houston
Summary
Savvy Multi-Unit Manager with over 9 years overseeing staff, daily activities and business strategies experience. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Experienced with leading multiple units to operational excellence. Utilizes strategic planning and team management to drive performance. Track record of fostering collaborative environments and adapting to changing business landscapes.
Overview
14
14
years of professional experience
Work History
Multi-Unit Manager
Savage X Fenty
03.2023 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Promoted business strategy by implementing improvements based on guest feedback.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Drive daily, weekly, and monthly financial results by establishing strategic plans in partner with VP to achieve successful business outcomes.
- Achieve KPI targets, budgets, and objectives by driving a culture of business owners who hold themselves accountable to individual and overall performance.
- Trains and develops store management and oversees training and evaluation of store employees.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Store Manager
Indique Boutique
07.2019 - 03.2021
- Responsible for overall management of the daily operation of the store
- Including staff management, financial management, merchandising, driving sales and customer service
- Ensure compliance with all labor laws and regulations
- Develop and implement processes to ensure follow through and completion of task
- Update and maintain financial records and reports including sales reports banking, an expenditure
- Analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved
- Monitor and analyze market trends and customer needs
- Monitor and maintain inventory levels
- Coordinate contracts to ensure availability of merchandise and services
- Implement and monitor loss prevention procedures to minimize shrinkage
- Investigate and effectively address customer complaints and concerns
- Oversee safety and operational reviews
- Ensure security of store and merchandise through implementation of appropriate security systems and measures.
Field Exception Coordinator
Nautilus Hyosung
06.2015 - 10.2019
- Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization
- Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities
- Estimate production costs, cost saving methods, and the effects of product design changes on expenditures for management review, action, and control
- Recommend methods for improving utilization of personnel, material, and utilities
- Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status
- Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards.
Assistant Manager
MAC Cosmetics
06.2015 - 10.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan budgets, authorize payments, and merchandise returns
- Examine merchandise to ensure that it is correctly priced and displayed
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Keep records of purchases, sales, and requisitions.
Assistant Manager
Sephora
08.2011 - 09.2015
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Establish credit policies and operating procedures
- Formulate pricing policies for merchandise, according to profitability requirements
- Plan budgets, authorize payments, and merchandise returns
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Payroll processing
Education
Bachelor of Arts (B.A.) - General Psychology
Texas Southern University
Houston, TX04.2008
High School Diploma - undefined
Palmdale High School
Palmdale, CA06.2006
Skills
- Policies and procedures implementation
- Revenue Growth
- Customer Service
- Scheduling
- Organizational Structuring
- Performance Improvement
- Hiring and Onboarding
- Business Management
- Operations management
- Employee engagement
Timeline
Multi-Unit Manager
Savage X Fenty
03.2023 - Current
Store Manager
Indique Boutique
07.2019 - 03.2021
Field Exception Coordinator
Nautilus Hyosung
06.2015 - 10.2019
Assistant Manager
MAC Cosmetics
06.2015 - 10.2019
Assistant Manager
Sephora
08.2011 - 09.2015
High School Diploma - undefined
Palmdale High School
Bachelor of Arts (B.A.) - General Psychology
Texas Southern University
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