Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Stenisha Reed

Stenisha Reed

Loganville,Georgia

Summary

Accomplished real estate professional skilled in compliance review and property management. Recognized for training junior associates and driving operational efficiency, committed to fostering strong client relationships and delivering impactful results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

24
24
years of professional experience

Work History

Real Estate /Associate Broker

Solutions First Realty
Snellville, GA
03.2015 - Current
  • Assisted clients in property searches and provided market insights.
  • Managed property listings on multiple real estate platforms.
  • Coordinated open houses and property showings for prospective buyers.
  • Prepared and reviewed contracts, ensuring compliance with regulations.
  • Conducted market research to identify trends and opportunities.
  • Facilitated communication between buyers, sellers, and legal teams.
  • Provided training and mentorship to junior associates on best practices.
  • Coordinated the closing process of real estate deals from beginning to end.
  • Negotiated purchase contracts for real estate transactions.
  • Developed and maintained relationships with clients, brokers, lenders and other industry professionals.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Led training sessions for new brokers on company policies and procedures.

Teller Manager/Customer Service Manager

SunTrust Banks Inc
Dunwoody, Georgia
04.2010 - 08.2017
  • Supervised daily operations of teller staff and ensured compliance with policies.
  • Trained new tellers on customer service protocols and financial procedures.
  • Managed cash flow and balanced cash drawers at the end of each shift.
  • Assisted customers with account inquiries, transactions, and problem resolutions.
  • Implemented operational improvements to enhance service efficiency and accuracy.
  • Scheduled staff shifts to ensure optimal coverage during peak hours.
  • Conducted performance evaluations for teller staff and provided constructive feedback.
  • Maintained security measures to protect sensitive customer information and assets.
  • Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
  • Reviewed customer account information for accuracy prior to processing transactions.
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
  • Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
  • Tracked customer satisfaction levels through periodic surveys and focus groups.
  • Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
  • Filed government-mandated reports related to large cash transactions and sale of monetary instruments.

Head Teller

Trustmark Bank
Jackson, Mississippi
01.2002 - 03.2010
  • Supervised daily operations of teller line and ensured compliance with bank policies.
  • Trained new tellers on customer service protocols and transaction processes.
  • Managed cash drawer and balanced transactions at the end of each day.
  • Assisted customers with account inquiries and facilitated transactions efficiently.
  • Reviewed and approved teller transactions for accuracy and adherence to procedures.
  • Coordinated scheduling for teller staff to ensure adequate coverage during peak hours.
  • Resolved customer complaints by providing timely solutions and effective communication.
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
  • Provided customer service by responding to inquiries and resolving complaints.

Education

High School Diploma -

Clinton High School
Clinton, MS
05-2000

Jackson State University
Jackson, MS

Skills

  • Market analysis
  • Contract negotiation
  • Compliance review
  • Property management
  • Real estate marketing
  • Customer relationship management
  • Business development
  • Sales presentation
  • Problem solving
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Training and mentorship
  • Open house coordination
  • Networking expertise

Languages

English
Professional

References

References available upon request.

Timeline

Real Estate /Associate Broker

Solutions First Realty
03.2015 - Current

Teller Manager/Customer Service Manager

SunTrust Banks Inc
04.2010 - 08.2017

Head Teller

Trustmark Bank
01.2002 - 03.2010

High School Diploma -

Clinton High School

Jackson State University

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