Summary
Work History
Education
Skills
Hobbies
Timeline
OfficeManager
Stepan Shaposhnikov

Stepan Shaposhnikov

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Always takes ownership of my actions and responsibilities.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.

Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Work History

Dispatch Manager

Local Moving
04.2022 - 05.2022
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Received new orders, prepared documentation and assigned personnel.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Sales Manager

21 Century Marketing Agency
12.2021 - 02.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

Education

No Degree - Technologist

International Technological University
Russia
05.2019

Bachelor of Science - Milk And Milk Products

Technological College, Russia
Russia
05.2017

High School Diploma -

MBOU SOCH 27
Russia
05.2015

Skills

  • Daily Reports
  • Creative Solutions
  • Customer Communication
  • Customer Experience
  • Critical Thinking
  • Handle Communications
  • Targeted Improvement Action Plans

Hobbies

Self-Improvement 

Reading 

Yoga 

Workout 

Meditation 

Stretching

Timeline

Dispatch Manager

Local Moving
04.2022 - 05.2022

Sales Manager

21 Century Marketing Agency
12.2021 - 02.2022

No Degree - Technologist

International Technological University

Bachelor of Science - Milk And Milk Products

Technological College, Russia

High School Diploma -

MBOU SOCH 27
Stepan Shaposhnikov