Stepan Ustychenko
Chicago,IL
Summary
Proven waiter with a track record of enhancing customer satisfaction at Vinoteca Praha through expert wine knowledge and exceptional guest relations. Skilled in upselling and multitasking. Known for building strong customer loyalty and maintaining high service standards. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiter
Vinoteca Praha
03.2022 - 03.2024
- Recommended specialty drinks, served customers a wide selection of wines, and kept the dining space clean by removing empty plates and glassware.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Waiter
Tartufo Restaurant
02.2019 - 02.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
Waiter
Mon Chef Restaurant
10.2016 - 01.2019
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Used cash registers and credit card machines to cash out customers.
Education
Master of Science - 2011
Institute of Economy And Tourism
Lviv, Ukraine06.2016
Skills
- Strong multitasking
- Guest Relations
- Tableside Service
- Upselling techniques
- Food and beverage pairings
- Wine Knowledge
Certification
Wine courses - Wine is easy
Timeline
Waiter
Vinoteca Praha
03.2022 - 03.2024
Waiter
Tartufo Restaurant
02.2019 - 02.2022
Waiter
Mon Chef Restaurant
10.2016 - 01.2019
Master of Science - 2011
Institute of Economy And Tourism
Wine courses - Wine is easy
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