Technical Support Officer
It’s Vivace
Miami, FL
02.2025 - 07.2025
- Provided technical assistance to users for software and hardware issues.
- Diagnosed and resolved customer inquiries through various communication channels.
- Collaborated with team members to improve support processes and user experience.
- Verified patient information and insurance coverage details accurately.
- Documented and filed patient data and medical records.
- Compiled and maintained logs, and statistical or research records to locate requested health data.