Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stepfanie Walker

Fredericksburg,VA

Summary

Dynamic administrative professional and leader. Playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Tireless team player known for staying poised and calm in fast-paced environments. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Fast-learner with interest in developing new skills to better support all staff and management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant III

CACI
09.2023 - Current
  • Assigned to the Office of Chief Counsel at the Drug Enforcement Administration (DEA) headquarters, as an Executive Staff Assistant.
  • Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supports Chief Counsel and the deputies through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assists coworkers and staff members with special tasks on daily basis.
  • Manages paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Provide accurate and detailed information as requested.

Service Coordinator

Coldwell Banker Elite Property Management
12.2022 - 09.2023
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitor service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Provided outstanding customer service in accepting prospect applications, effectively communicating with agents, accepting tenant service requests and address related complaints and concerns.
  • Generated work orders and input call times, category, priority, resident information, and work description into Propertyware.
  • Assisted Property Manager with typing leases for new tenants through DocuSign.
  • Posted and recorded all application fees promptly for deposit.
  • Communicated with Owners, Tenants and HOA's to quickly remedy HOA violations to ensure fines are not assessed.
  • Input completed work order information into Propertyware with before & after photos and invoices.
  • Organized and planned preventive maintenance inspections.
  • Interacted positively with co-workers, supervisors and the public sufficient to exchange or convey information and to receive or deliver work direction.
  • Directed vendors engaged in repairs and ensure that they follow established rules and regulations.
  • Oversee move-in/move-out inspections.
  • Received and processed dapplications and processe application fees. Prepared leases. Conducted Move-Ins
  • Heavy calendar management.

Revenue Cycle Manager Coordinator

Pathways
06.2021 - 04.2022
  • Data entry of notes for billing
  • Responsible for follow up on authorizations and billing issues for over 9 insurance carriers
  • Processed required paperwork per various payer requirements
  • Data entry of claims into electronic billing system and submitting electronic files within timely filing deadlines
  • Filed Authorizations and Service Agreements or other forms
  • Worked with RCM team to reconcile payment issues
  • Responsible for remediation of front-end claim rejections
  • Responsible for remaining current on all payer requirements
  • Prepared various reports
  • Prepared billing and corrected void/edit requests of current claims.
  • Worked well in team settings, providing support and guidance.

Leasing Consultant

Abberly At Southpoint
04.2019 - 06.2021
  • Leased vacant apartments and pre-leased apartments on notice
  • Prepared and explained leasing contracts
  • Input Service Requests
  • Enforced policies and regulations for 270 apartments and all amenities
  • Provided front office and management staff with support
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Escalated major issues to property manager for immediate remediation.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Conducted property showings to highlight features and answer questions
  • Held high approval rating and maintained customer loyalty with top-notch service
  • Responded to requests and scheduled appointments for property showings

Assistant Manager

Dress Barn
12.2007 - 04.2019
  • Utilized marketing concepts for generating new business
  • Coordinated arrangements of floor maps and visual aids for new sales promotions
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Record meeting minutes for distribution.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales revenues by 20% promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

Certificate in Information Technology - IT Fundamentals CompTIA

Germanna Community College
Fredericksburg, VA
09.2022

Certificate in Massage Therapy -

Career Training Solutions
Fredericksburg, VA
08.2003

High School Diploma - Management

Caroline High School
Milford, VA
06.1997

Skills

  • Typing Speed -56 wpm
  • Notary Public: July 2022 to April 2026
  • Staff Training
  • Team Management
  • Computerized Maintenance Management Systems

Certification

Security and Safety training. (5years) Yardi (2 years) Customer Service (10+ years) Visio (3 years) Property Leasing (2 years) Calendar Management (3 years) Administrative Experience (8 years) Fair Housing Regulations (2 years) Typing (10+ years) Microsoft Word (7 years) MyAvatar (Less than 1 year) Microsoft Excel (4 years) Microsoft Word (9 years) Microsoft Office (6 years) Marketing (10+ years) Planograms (10+ years) Merchandising (10+ years) Assistant Manager Experience (10+ years) Payroll (10+ years) Microsoft Powerpoint (2 years) Clerical experience (10+ years) Microsoft Outlook (10+ years) Medical billing (2 years) My Availity (RevConnect) (Less than 1 year) PropertyWare (6 months)

Dropbox (6 months)

Timeline

Administrative Assistant III

CACI
09.2023 - Current

Service Coordinator

Coldwell Banker Elite Property Management
12.2022 - 09.2023

Revenue Cycle Manager Coordinator

Pathways
06.2021 - 04.2022

Leasing Consultant

Abberly At Southpoint
04.2019 - 06.2021

Assistant Manager

Dress Barn
12.2007 - 04.2019

Certificate in Information Technology - IT Fundamentals CompTIA

Germanna Community College

Certificate in Massage Therapy -

Career Training Solutions

High School Diploma - Management

Caroline High School

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Stepfanie Walker