Stepfon Hawkins
Stanley,VA
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, I excelled at Federal Express Inc., enhancing QA processes and product quality. My background spans from meticulous QA administration to efficient kitchen supervision, demonstrating adaptability and a commitment to excellence. Achieved significant efficiency improvements and maintained high safety and quality standards across roles.
Overview
13
13
years of professional experience
Work History
QA Administrator
Federal Express Inc.
02.2024 - Current
- Performed regular and special QA procedures to ensure compliance with industry standards and regulations.
- Managed work tasks, prioritizing critical issues for timely resolution.
- Enhanced product quality by implementing rigorous QA testing procedures and documentation processes.
- Maintained detailed records of test results, providing valuable insights to inform future iterations of products or projects.
- Collaborated with cross-functional teams, ensuring timely delivery of high-quality products.
- Coordinated closely with departments such as Product Management and Customer Support, ensuring comprehensive testing coverage for all product features and updates.
- Streamlined QA workflows for improved efficiency and accuracy in test execution and reporting.
Package Handler
Federal Express Inc.
11.2023 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Kitchen Supervisor
Mimslyn Inn
03.2021 - 09.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
Kitchen Supervisor
Delaware North
03.2016 - 02.2021
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Cook
Delaware North
04.2011 - 02.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Education
GED -
Maryland Board of Education
Baltimore, MDSkills
- Communication and Interpersonal Skills
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Effective Multitasking
- Reliability
- Organizational Skills
- Adaptability and Flexibility
Timeline
QA Administrator
Federal Express Inc.
02.2024 - Current
Package Handler
Federal Express Inc.
11.2023 - 02.2024
Kitchen Supervisor
Mimslyn Inn
03.2021 - 09.2023
Kitchen Supervisor
Delaware North
03.2016 - 02.2021
Cook
Delaware North
04.2011 - 02.2016
GED -
Maryland Board of Education
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