Lysa Clements
1900 S Eads St Apt 1031,VA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and team efficiency, notably at ESI International, Home Properties, Ridgewells Catering and Frontiers Language Course. Skilled in client management and multi-tasking in fast-paced environments, leveraging expertise in customer service, sales and exceptional problem-solving abilities. Achieved significant improvements in service standards on each team through collaboration, fostering innovation and excellence.
Overview
26
26
years of professional experience
Work History
Transportation Specialist
UBER
09.2020 - Current
- Provide safe transportation for over 2500 passengers, adhering to traffic laws and regulations.
- Maintain a high driver rating through excellent communication and navigational skills.
- Display adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Consistently maintain positive reviews from passengers on the Uber platform due to exceptional service quality.
English as a Second Language Teacher
Self-employeed
09.2020 - Current
- Design interactive lessons to engage all learning styles and promote active participation
- Enhance students' language proficiency by utilizing diverse teaching methods and materials.
- Increase students confidence through regular feedback and personalized instruction.
- Educate students in basics of English grammar and conversational speaking.
- Give one-on-one attention to each student, in personal classes designed for each students needs. Most student are studying for international college exams or working in international professional careers.
Sales Consultant
Rosenthal Arlington Mazda
07.2017 - 07.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted dealership's organizational profitability and performance through high-impact sales.
- Cultivated instant rapport, built and maintained client relationships to successfully sell high value vehicle, in addition to up-selling finance products.
- Notable success analyzing customer needs, overcoming challenging obstacles to ensure optimal and pleasant experience for each client.
- Utilized client-centric approach to asses clients' needs and demonstrate how products' features, functions and benefits met needs.
- Maintained excellent customer service through in person walk-in sales prospects, incoming sales calls, emails.
- Monitored inventory levels, remained abreast of latest vehicles, cutting edge and emerging industry trends.
Resident Services Coordinator
Home Properties
01.2014 - 08.2016
- Developed strong relationships with community partners to enhance available resources for residents.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services, while assisting up to 30 residents per day in the office and up to 40 calls per day by residents
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
ESL Business English Teacher
Frontiers Language Course at Shell Oil Brazil
02.2006 - 12.2013
- Provided language training and education in individual and group classes, with Shell Oil Brazil , to mainly management, supervisors and directors of various departments, including engineering, safety, business development, IT, marketing and geologist.
- Increased cultural awareness among students by incorporating global topics into lesson content.
- Created Structured classes to help improve each individual student's knowledge and reinforce skills
- Maintained professional image of the company, as well, maintaining positive rapport and building professional relationships with students, which created retention and recommendations of other new students.
- Assisted in marketing of our language course, as to help expand our professional services to other domestic and international companies
Customer Care Manager
ESI International
01.2005 - 12.2006
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Created customer care team strategies to increase sales and customer retention, ensure class registration timelines, student enrollments, plus certificate creation and delivery.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Used excellent client management skills, a professional telephone presence and a commitment of providing exemplary service assisted in answering client questions about various courses in Project Management, Government Contracting and E-Training.
- On a daily basis represented ESI International by maintaining communication with our clients, new and current professional students, via e-mail, direct phone conversations and voicemail
Event Designer Assistant
Ridgewell's Catering
11.1998 - 12.2000
- Coordinated with event production teams, ensuring smooth execution of design plans onsite by working with equipment and delivery team, head chef, head pastry chef, kitchen, HR and event waitstaff, laundry, site managers, florist and other independent contractors.
- Stayed current on industry trends and incorporated cutting-edge ideas into unique event designs.
- Optimized workflow efficiency by developing comprehensive timelines for each stage of the event design process.
- Supported Event Designer Sales Team in various administrative duties; such as typing proposals and other promotional materials, customer contracts and orders, plus database administration.
- Demonstrated versatility in assisting in designing, logistical planning, delivery of food and equipment, plus assisting and organizing set-up crews in various types of events, including weddings, business functions, company holiday parties, festivities in private homes, conferences, conventions, suite boxes at professional football games and product launches.
Education
US Military - Army Professional Certificate -
United States Army Advanced Individual Training
Ft. Lee, VA01.1993
High School Diploma -
Alexandria City Highschool ( Former TC Williams HS
Alexandria, VA06.1992
Professional Certificate -
ESI International
Arlington, VA 03.2005
Culinary Arts Professional Certificate -
Stratford College
Falls Church, VA06.1998
Skills
- Excellent client and team management skills, including creative problem-solving, team moral building personality, solution focused personality, training and mentoring
- Ability to work in a fast-paced, dynamic environment, requiring multi-tasking
- Excellent critical thinking with ability to skillfully address a variety of challenges that can arise in professional settings and navigate through them diplomatically
- Skilled in Conflict Resolutions in customer service and with sales customers, as well as with individuals and group settings
- Very adaptable and innovative within various professional settings
- I take pride in being collaborative, to work in harmony with any organization or company I am a part of
- Proficiency in Microsoft Word, Google Docs, Windows, Excel, Outlook, Gmail, as well as basic office equipment: office printers, fax machines, multi-line telephones
Timeline
Transportation Specialist
UBER
09.2020 - Current
English as a Second Language Teacher
Self-employeed
09.2020 - Current
Sales Consultant
Rosenthal Arlington Mazda
07.2017 - 07.2019
Resident Services Coordinator
Home Properties
01.2014 - 08.2016
ESL Business English Teacher
Frontiers Language Course at Shell Oil Brazil
02.2006 - 12.2013
Customer Care Manager
ESI International
01.2005 - 12.2006
Event Designer Assistant
Ridgewell's Catering
11.1998 - 12.2000
US Military - Army Professional Certificate -
United States Army Advanced Individual Training
High School Diploma -
Alexandria City Highschool ( Former TC Williams HS
Professional Certificate -
ESI International
Culinary Arts Professional Certificate -
Stratford College
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