Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Lowdermilk

Sumter ,SC

Summary

Great outgoing personality, hardworking, and dependable. Strong organizational skills, excellent communication, exceptional customer service. Keeps work areas clean and neat for maximum appeal. I work well under pressure and able to handle multiple responsibilities. Background education in Cosmetology. Knowledgeable about current trends and skilled in steering clients toward flattering hair colors both simple and complex.

Overview

24
24
years of professional experience

Work History

Customer Service Associate

Walmart
Sumter, SC
12.2021 - 04.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours; night, weekend, and holiday shifts.

Customer Service Representative

SYKES
Sumter, SC
11.2019 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Investigated and resolved customer inquiries and complaints quickly.

Shadow Shopper

Strategic Reflections Inc.
Cincinnati, OH
07.2016 - 07.2018
  • Documented substitutions and provided information to clients.
  • Followed all company standards and paid careful attention to client requests.
  • Communicated store policy violations to the client in a timely manner.
  • Held each team member accountable for achieving brand and performance goals.
  • Oversaw all daily operations of multiple store locations.
  • Responded promptly to general inquiries from clients via mail, e-mail and fax.
  • Managed quality communication, customer support and product representation for each client.
  • Logged all daily shopping reports withintimely manner
  • Worked under strict deadlines and responded to service requests and emergency shops.
  • Communicated information to client regarding product quality, value

Business Owner and Manager

Little Details Housekeeping
Emerald Isle, NC
08.2004 - 07.2018
  • Conducted hiring and recruitment, employee motivation and training.
  • Mentor newly hired employees to take on responsibilities and tasks with understanding.
  • Assessed aspects of business operations to implement a realistic budget.
  • Reconciled daily returns and financial transaction reports and prepared bank deposits and payroll.
  • Orchestrated meetings with staff to review current projects and build interpersonal relationships.
  • Prioritized timeline-driven tasks to ensure projects were completed promptly and up to standards.
  • Maintain comprehensive written and verbal communication among homeowners, realty company and employees
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Mentor

Easter Seals
Morehead City, NC
03.2014 - 07.2016
  • Assisted with the development of daily living, communication and social skills.
  • Provided continuous evaluation of program operations as compared with established mission and set parameters.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Observed and documented behaviors and actions.
  • Provided feedback on individual actions, behaviors and verbal responses.
  • Maintained up-to-date and accurate program files and records.
  • Educated residents and families about available services and resources.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Certified Medication Aide, Personal Care Aide

Carobell. Inc.
Hubert, NC
02.2007 - 04.2010
  • Led engaging individual and group activities to promote resident involvement.
  • Provided primary resident care and assistance with daily living activities.
  • Evaluated accuracy and compliance of all documentation and reports.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Administered medications in compliance to MAR.
  • Monitored health and well-being of each client, including any significant health changes.
  • Delegated staff duties.
  • Maintained patient charts and confidential files.
  • Documented vitals, behaviors and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medication as directed by physician.
  • Monitored and assisted residents through individual service plans.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Cashier Stocker

Peletier General Store
Peletier, NC
11.2005 - 06.2007
  • Maintained friendly and professional customer interactions.
  • Processed shipments and maintained organized stock shelves.
  • Received and processed cash and credit payments for in-store purchases.
  • Balanced multiple customers simultaneously in fast-paced retail environment.
  • Opened and closed the store, counted cash drawers and safe deposits.
  • Processed all sales transactions accurately and in a timely fashion.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

Associate of Arts - Business Management

American Intercontinental University
Online

General Cosmetology practice - Cosmetology

Pioneer Career and Technology Center
Shelby, OH

Skills

  • Educated cosmetologist background
  • Natural and artificial nail-care knowledge; Manicures and pedicures
  • Makeup and skin care
  • Hair style recommendations
  • Color matching master
  • Sales and marketing
  • Great leader and team player
  • Responding to Difficult Customers

Affiliations

  • Member, Small Business Association (2008 - present)

Timeline

Customer Service Associate

Walmart
12.2021 - 04.2022

Customer Service Representative

SYKES
11.2019 - 08.2020

Shadow Shopper

Strategic Reflections Inc.
07.2016 - 07.2018

Mentor

Easter Seals
03.2014 - 07.2016

Certified Medication Aide, Personal Care Aide

Carobell. Inc.
02.2007 - 04.2010

Cashier Stocker

Peletier General Store
11.2005 - 06.2007

Business Owner and Manager

Little Details Housekeeping
08.2004 - 07.2018

Associate of Arts - Business Management

American Intercontinental University

General Cosmetology practice - Cosmetology

Pioneer Career and Technology Center

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Stephanie Lowdermilk